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Information Technology (IT) leader with a proven track record of consistently exceeding performance.
Experience managing all aspects of IT operations, from networks to servers to technical support.
Solid listening, verbal communication and interpersonal skills to lead and train an IT team and also assist business leads, directors and end users.
More than four years of valuable, hands-on experience managing a growing enterprise environment.
Veteran, U.S. Army and Ohio Army National Guard, earning an Achievement and Commendation medal, as well as a Campaign Medal with Star for service during conflict in Iraq.
Operating Systems/Network Service: Windows XP, 7, 8 and 10 and Active Directory.
Servers: Windows Server 2003, 2008 and 2012 and SQL Server Express.
Software: Microsoft Office Suite and Access; Microsoft CRM; VMware; Domo; Surveillix; Keyscan; Citrix.
Wired/Wireless Network: Cisco Meraki.
Mobile: IOS, Android and Blackberry.
Backup Services/Cloud Storage: Backup Exec 2012 and OneDrive Google, respectively.
Telephone Systems: Inter-Tel PBX and VoIP.
IT Manager, StandardAero Cincinnati, OH 2011-Present
Hired to turnaround inefficient IT operations by maximizing existing resources and capabilities.
Established written procedures, inventory control and a helpdesk ticketing solution.
Leveraged Kaizen principles to resolve problems and implement favorable solutions.
Managed all IT aspects, including supervising and training a Technician and a team of up to four interns.
Increased end-user satisfaction from below 70% to 97%.
Saved money and boosted performance after consolidating telephone and Internet service to one vendor.
Groomed an Intern into a Technician and hired entry-level talent after creating a summer intern program.
Designed and implemented a site-wide network using a Cisco Meraki solution.
Used SQL Server Express to create, modify and push data into Microsoft Dynamics CRM.
Created custom CRM views and fields, and developed Domo information cards for business analysis.
Turned a junk-filled closet into a functional IT office, with a work lab, desks and also storage space.
Serve as a Key Member of Social Team, which is designed to host company events and recognized staff.
IT Consultant, Innovative Investigations Mason, OH 2010-2011
Taught a small business owner how to leverage a blog, website and social media to acquire new accounts.
problems the owner was having with his Local Area Network (LAN) connecting to a
Team Lead/Working Supervisor, BAE Systems Fairfield, OH 2004-2009
Led up to 20 employees that manufactured doors and similar materials for Humvees for the U.S. military.
Displayed stellar leadership skills while motivating associates to maximize their potential and excel.
Associate of Science (AS), Computer Network Systems, ITT Technical Institute Norwood, OH; earned 2010
ITIL Certification; earned 2014
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