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Yyyyyy x. yyyyyy

5000 Big Island Dr. 131 | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



Confident, focused and capable Management Professional with an aptitude for bolstering company profile using leadership and supervisory acumen. Possess a dedicated work ethic paired with a desire to surpass company expectations. Call on strong attention to detail and ability to prioritize in order to achieve peak performance. Adept at handling multiple priorities concurrently in both team member and independent achiever capacities. Effective and engaging communicator, able to work with individuals and stakeholders at all levels using interpersonal savvy to achieve goals and overcome obstacles. Thrive in dynamic, evolving environments. Noe seeking an exciting new career change in a management role that will allow for professional growth.


Leadership Highlights


  Offered sound guidance in supervising and leading a hardworking crew of professionals in opening a new Century Ambulance operation in Panama City, XXXXXX

  Met with a broad array of clients for American Ambulance to discuss their respective service delivery expectations, listen attentively to their needs and develop plans to improve areas of deficiency

  Managed the operational and financial performance of a company with $37M in annual revenue, more than 400 employees and a xxxxxxeet of 90 vehicles while at Medics Ambulance Service

  Oversaw two distinct medical and non-medical transportation companies valued at over $12M in annual revenue across two counties, encompassing over 200 employees in total during Rural/Metro Corp. tenure

  Created a Keep Cool marketing program for Rural/Metro that targeted the elderly population that were new to making Arizona a summer home for the first time; helped them safely keep cool during the hot summers


Core Skills


Operations Management | Strategic Planning | Process Improvement | Supervision & Leadership | P&L Budgeting | Payroll | Risk Assessment | Labor Negotiation | Change Agent | Human Capital Management

Training & Development | Compliance | Sales | Communication | Business Development | Quality Assurance


Professional Experience


Century Ambulance, General Manager (2017-Present)

  Deliver comprehensive leadership and direction for the company

  Lead the operation to serve as the foremost private ambulance service provider in northern Xxxxxx

  Position the company to be the largest private provider of specialized, advanced medical transports in the state according to patient run volume

  Engage in due diligence during the seamless and successful acquisition of a competitor ambulance company

  Call on leadership know-how and the ability to maintain open communication with employees in order to increase clinical field staff levels.

  Respond in full to current industry trends including a current shortage of available EMTs and Paramedics


American Ambulance, General Manager (2013-2017)

  Directed operational, clinical, customer service and financial performance of the Broward County division

  Ensured that business objectives across departments stayed aligned to one another and were congruent with strategic initiatives and endeavors

  Joined with local hospital to develop a distinctive program that placed patients on life-saving ECMO and transported back to their local hospitals to receive additional critical care

  Developed and introduced effective vehicle branding efforts, consistent with the branding of services provided by the hospital

  Worked tirelessly with the Medical Director to participate actively in policy and protocol development


Yyyyyy x. yyyyyy




Medics Ambulance Service, Chief Operating Officer (COO) (2007-2013)

  Led and directed County Managers and their departments in the areas of xxxxxxeet operations, Call Center management, Human Resources, Risk Mitigation, Safety and Communications

    • Aligned the Operations, Call Center and Business Development Teams to support profitable customer functions and drive revenue across transportation efforts
    • Created and executed business plans with Business Development and Operations Teams to increase non- and transport revenue; garnered a 10x increase in standby revenue
    • Devised a marketing plan focused on the IHI Triple Aim Approach; designed to convey to C-suite leadership that the organization adopted this approach to healthcare, so the organization was ranked as a preferred vendor

  Served on a senior leadership due diligence group during company acquisition; offered operational, financial, business development, safety and communication statistics, along with organizational strategies

    • Constructed a marketing and business plan that aligned services with customers needs
    • Led an RFP team to win a $10M bid for Non-Emergency Medical Transportation in 2013; increased transport revenue by 15%
    • Doubled transport volume from 2007-2011
    • Led a 30% boost in call volume from 2007-2008 with a 30% increase between 2008-2009


Rural/Metro Corporation, District General Manager (2004-2007)

  Directed P&L performance and improvement

  Managed core operations including budgeting, billing, cash collections, operations, xxxxxxeet management, marketing, Call Center management and Human Resources

  Provided leadership and motivation to supervised staff, including leadership teams and field personnel

  Drove organizational compliance with all local, state and federal laws including OSHA, state licensing, HIPAA, and Sarbanes-Oxley (SOX) guidelines


Market General Manager, Southwest Ambulance (1992-2004)

  Directed operations for and motivated five District Managers in supervising over 210 full- and part-time employees

  Managed a 35-ambulance xxxxxxeet

  Oversaw spending for a budget valued at more than $22M in annual revenue

  Founded professional working relationships with local fire department municipalities and hospital staff members

  At all times, kept open channels of communication within local emergency management agencies as well




Bachelor of Science, Business, University of Phoenix

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