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Yyyyyy x. yyyyyy
3744 Dufresne Ct., Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com
Seeking to contribute 5+ years hospitality industry experience toward securing opportunity as Hotel Front Desk Clerk
Profile
Able to efficiently coordinate all aspects of guest services such as processing reservations, explaining hotel policies and procedures, checking guests in and out, and balancing financial transactions.
Demonstrate an exceptional blend of listening skills, problem solving abilities, empathy, and diplomacy to ensure continuous guest satisfaction.
Considerable strengths in team-building and adept at training and mentoring productive staff who adhere to corporate policies/procedures and aim to achieve matchless guest satisfaction.
Proficiency in customer relationship management, forecasting, cash handling, and establishing rapport.
Able to provide information on room occupancy rates to prospective guests, and closely partner with housekeeping and maintenance departments to ensure clean and functioning rooms for guests.
Flexible, and seeking to relocate.
Professional Experience
Herbalife International, Torrance, CA, 2004 to Present
Member Services Representative
Respond to telephone-based inquiries from distributors and customers, perform data entry, investigate and resolve issues, attend corporate and industry events, and contribute to outbound call campaigns.
Spectrum Gym; Body of Change; The Sports Club LA; Westside YMCA; multiple cities, CA, 1998 to 2004
Trainer
Conducted in-depth fitness assessments for clients and compiled customized training programs.
Qual Med Plans / Health of Colorado, Denver, CO, 1996 to 1998
Health Service Technician
Processed authorization requests from healthcare providers for medical procedures and treatments.
Health Net / Access Services, Oakland, CA, 1994 to 1996
Call Center Associate (temp)
Responded to broad-scope inquiries regarding insurance coverage, benefits, and claims.
Volt Services / GT Global, San Francisco, CA, 1993 to 1995
Call Center Associate (temp)
Answered incoming calls from investors and processed requests for redemption and transfers.
Additional experience:
ARA Services, Mt McKinley Chalet Resort, 1993
Assistant Housekeeping Manager
Yosemite Lodge, 1988 to 1992
Clerk / Cashier Pool Manager Assistant Housekeeping Manager
Assistant Restaurant Manager Assistant Chief Clerk
Education
Master of Arts, Physical Education, California State University, Northridge
Bachelor of Science, Kinesiology, University of California, Los Angeles
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