General Manager

  Excel in steering full-scope operations, with specialization in casual dining concept restaurants and experience spanning human resources, customer/guest service, sales, purchasing, and inventory

through quality control, standards compliance and P&L

  Have managed multiple new restaurant openings, playing key role in driving growth across market penetration, competitive leveraging and revenue production; 2013-present

  Spearheaded implementation of Cicerone Certification Program promoting ongoing beer education and supporting sales growth; Cicerone Certified Beer Server

  Collaborated in creating training manual for room service, breakfast and take-out service unique to Karl Strauss Brewing Company s Carlsbad location

  Rapidly progressed with prior employers to positions of increasing accountability in recognition of dynamic leadership skills

  Expertly hire, train, develop, and direct top-performing teams; facilitate a motivating, collaborative teamwork environment instrumental to optimizing performance, morale and retention

  Strategically coordinate workflow and schedule staff as well as implement policies/procedures to maximize use of resources, increase productivity/efficiency, control costs, and boost profits while ensuring delivery of world-class service

  Proactively monitor and purchase inventory to maintain optimal stock levels; successfully build and maintain productive vendor relationships

  Knowledgeable in industry health, sanitation and safety standards

  Solid skills in MS Word and Excel; able to rapidly learn new systems, software and applications

Senior Manager 2013-Present

Karl Strauss Brewing Company-Carlsbad, CA

  Steer operations of high-volume brewpub/restaurant to maximize sales, customer satisfaction and bottom-line profitability; has included leading multiple new location launches to ensure high standards of hospitality and create a collaborative teamwork environment

  Effectively manage human resources, from hiring, training and development through scheduling, supervision, performance evaluation, and corrective actions

  Strategically control and order inventory to maintain optimal stock levels based on real-time and projected trends; effectively build and maintain vendor relations to ensure competitive pricing, product quality and servicing

  Promptly address and resolve escalated customer issues

Trainer/Quality Control Manager/Bartender/Server 2010-2013

BJ s Restaurant and Brewhouse-Escondido, CA

  Rapidly progressed to assume leadership roles as Trainer and Quality Control Manager while concurrently providing efficient, friendly guest services as Bartender and Server

  Applied comprehensive knowledge of cocktails, beer and menu food items toward expertly advising on selections as well as up-selling and cross-selling items to maximize sales

  Effectively troubleshot and resolved issues with both guests and employees

  Diligently monitored dining room to ensure superior service and exceptional guest experience

Managing Assistant/Trainer/Bartender/Server 2007-2010

Chili s Grill and Bar-San Diego, CA

  Collaborated in driving operations, including opening and closing procedures along with dining room and service management; provided timely, friendly guest services

  Effectively trained all new servers and bartenders

BA-Psychology Major, San Diego State University; 2008-2010

Associate's Degree-Transfer Studies, San Diego Mesa College; 2005-2008