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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Detail oriented Professional eager to contribute strong organizational management skills to an

HRIS Assistant role.


Profile of Qualifications


  • Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
  • Demonstrated excellent interpersonal communication skills, key to maintaining customer satisfaction.
  • Possesses computer proficiency; well versed in data entry and information management.
  • Bilingual capabilities in Vietnamese and English.


Key Areas of Expertise


   Customer Service

   Attention to Detail


   Data Entry

   Interpersonal Communication


   Process Improvement

   MS Office Suite


Professional Synopsis


Horizon Parameds Houston, TX 2012-Present

Medical Examiner/Phlebotomist

  • Maintain precision throughout day to day operations, including blood draw labeling, scheduling and sample transportation.
  • Utilize strong interpersonal communication skills to promote patient comfort and enhance overall patient experience.


Horizon Parameds Houston, TX 2012-Present

Secretary/Customer Service Representative

  • Provide excellent customer service, focusing primarily on inquiry resolution, complaint management, call management and scheduling.
  • Streamline process improvement initiatives, resulting in elevated levels of customer satisfaction.


Saigon Quan Houston, TX 2015-Present


  • Leverage top notch customer service skills to successfully promote company credit cards.
  • Demonstrate strong attention to detail throughout daily accounting operations.


Saving Call, LLC Houston, TX 2010-2012

Customer Service Rep for Call Center

  • Implemented various prospecting strategies to successfully increase customer base.
  • Accurately documented account information, delegated incoming inquiries and escalated necessary issues appropriately.

Education & Professional Development


Associate of Arts, Houston Community College, Houston, TX; 2008

Phlebotomy Certification, MTI College of Business and Tech, Houston, TX

High School Diploma, Cypress Creek High School, Houston, TX; 2004

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