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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ￨ abc@xyz.com
Proficient, accomplished Account Management specialist seeking to apply comprehensive skill sets and years of experience to a rewarding new position.
Profile
Skilled in account management, sales, negotiation, relationship building, strategic planning, operations management, staff leadership, presentation and data analysis & entry.
Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.
Adept at and experienced in collaborating with diverse personnel to successfully attain program targets.
Skilled in providing superior customer service to ensure repeat business.
AA degree in Business Management.
Proficient in Salesforce, MS Office Suite and WebEx software applications.
Professional Background
Account Executive, Reed Elsevier 2015 - Present
Skillfully communicate & negotiate sales of pharmacology software packages with hospitals, pharmacies and other healthcare providers.
Author detailed quotes & sales agreements and collaborate with various company departments such as marketing and technical support.
Successfully develop over $12MM in quarterly retention.
Client Relationship Manager, Optum 2011 - 2014
Knowledgeably demonstrated new software product during webcasts and presented retention, software license renewals & ROI presentations to senior company managers.
Responsible for driving exemplary working relationships with customers at all corporate levels and functioned as primary interface to resolve problems, implement changes & supervise operations.
Comprehensively analyzed workflow processes to drive superior customer satisfaction, ROI & other factors for more than 40 Large Physician Group accounts.
Successfully developed superior customer satisfaction, resulting in $43MM book of renewal business and Highest Survey Results in 2013 and 2014.
Regional Director of Client Sales, Health Port 2009 - 2011
Formulated comprehensive strategic plans for managing member data and collaborated with company staff to introduce new & renewal accounts.
Expertly presented sales proposals in person & online during nationwide webcasts and secured more than 110% New Sales volume and 97% Renewals.
Accurately entered information into Salesforce database.
East Coast Account Manager, Truven Analytics 2004 - 2009
Proficiently upsold & cross-sold healthcare-management software packages to established clientele and collaborated with Sales & Marketing specialists to successfully accomplish 100% account renewal rates.
Continually dispatched information on changes to products & services and developed detailed quotes & contracts for clients' review.
Effectively oversaw mutually-beneficial relations between executive-level decision makers and Medstat & Solucient clients.
Yyyyyy x. yyyyyy
Page Two
Education
Hinds Community College
Associate of Arts - Business Management
Other Background
Inside Sales Account Manager, CareMedic Systems/Third Millennium Healthcare Systems
Account Executive and EDI Operations Analyst, Blue Cross Blue Shield
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