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Yyyyyy x. yyyyyy

- 2 M ST NE APT 1105 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Senior management (Operations Human Resource)

 

Qualifications Profile

 

    Self-assured, achievement driven management professional with a double MBA in International Business and HR and backed by more than 18 years in high-performance business development, financial administration, operations management, and HR management in commercial and nonprofit organizations.

    Highly detailed without losing sight of the big picture, analytical and methodical with critical and strategic thinking to streamline processes, and resolve complex management and professional relationship issues even under stress.

    Strong people management and interpersonal communication skills that inspire confidence while transforming workforce diversity into a united front that facilitate achievement of shared commitments.

 

Key Expertise


Business Operations Management

    Strategic Planning & Execution

    Tactical & Operations Planning

    Fiscal & Budget Management

    Transformational Change Management

    Total Quality Management

    Process/Workflow Improvement

    Relationship Management (Clients, Suppliers, & the Public)

    Negotiations & Diplomacy

Administration

    Strategic Human Capital Planning & Execution

    Personnel Administration

    Organizational Development

    Performance Management

    Career Development

Technical

    Apps: QuickBooks,

    Office Tools: MS Office


 

Major Accomplishments

 

Annapolis Rowing Club, Inc.

    Increased membership by 30% in 1 year and 100% in 3 years. Led and managed the relocation of the rowing club in 2010, promoting the club to the local community for support in the relocation.

    Developed and executed a cancer survivor rowing program building and developing community relationships with area health care facilities that provided support in the program, while leading fundraising event that supported the rowing teams at national and international events.

    Oversaw annual rowing regattas that helped raised funds while growing regatta participation from regional and national organizations.

Office Depot, Inc.

    Reduced employee turnover by 20% through focused HR support in molding employees to meet career objectives.

    Decreased inventory shrink by 7% in first and subsequent quarters through sound inventory management strategies.

Barret Landscaping and Design

    Grew sales profitability by 15% in 3 months through organizational efficiencies and improved customer service.

    Reduced staff turnover by 80% after one year of streamlined operations in recruitment and training, while improving job satisfaction from open communication channels between labor and management.

    Reduced cost of goods by 15% annually through professional partnership and contract re-negotiations with vendors

    Achieved annual income growth of 30% through cost-effective procurement strategies, relationship building, and sound policies in vendor contract management.

 

Work Experience

 

Annapolis Rowing Club, Inc. Ÿ Edgewater, MD

Treasurer Jan 2013 Dec 2014

    Collaborated with the Board of Directors and community leaders in promoting and developing the sport of rowing to the community.

    Analyzed business issues, potential risks, and profit opportunities, recommending innovative alternatives to raise funds and reduce operating costs, while planning & executing all financial processes supporting club operations.

    Developed short-medium range plans strategizing financial alternatives in growing the business.

    Analyzed complex regulations and policies to address potential adverse impact on budgetary and financial operations.

    Managed accounting operations using specialized accounting software, posting accurate entries on payments, reconciling bank transactions, and providing financial and regulatory reports mandated by laws to the board.

President Nov 2007 Jan 2013

    Managed an Executive team of 7 professional directors and 8 program managers, driving innovative strategies and programs to increase club presence and community support, creating new revenue streams, and developing civic programs and advocacies that win customer loyalties such as a cancer rehab program.

    Developed and executed new program management structure and redevelopment of daily processes at the new location.

 

 

Yyyyyy x. yyyyyy

- 2 M ST NE APT 1105 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Work Experience (continued)

 

Office Depot, Inc. Ÿ Odenton, MD

Operations Supervisor Jun 2009 Jul 2010

    Supervised a team of professionals in providing seamless and efficient back-office operations that involved supply chain management, warehouse operations, project support, and cost containment.

    Communicated operational issues and changes to management on a regular basis.

    Conducted bi-monthly and bi-annual assessments of supply chain processes, providing district and regional management with operations reports and recommendations for process improvements.

 

Barrett Landscaping and Design Ÿ Annapolis, MD

Human Resource & Operations Director May 2000 Jun 2007

    Provided strategic and tactical directions in leading administrative teams to manage HR and back-office operations while ensuring compliance with performance metrics in meeting productivity and efficiency standards.

    Built and maintained professional relationships with employees, stakeholders, vendors, and clients, improving communication efficiency as primary liaison between departments and external parties.

    Advised managers on organizational policy matters, recommending solutions to address employment and change management issues, and providing HR services for staff recruitment, compensation package, continuing education, and employee relations.

 

Education & Credentials

 

UNIVERSITY OF PHOENIX Ÿ Phoenix, AZ

    M.B.A. in International Business (2011)

    M.B.A. in Human Resources (2011)

    B.S. in Business Management (2009)

 

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