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Yyyyyy x. yyyyyy

- 6 Harrington Ave Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service ▪ Finance Xxxxxxnager

Qualifications Profile


    Self-motivated and results-driven xxxxxxnagement professional with more than 10 years providing high-perforxxxxxxnce customer service, merchandising, QA, and operations support in the technology solutions and service industries.

-    Strong dedication to process efficiencies in delivering customer service that enable the business to grow a solid customer base and drive the sales team to deliver on sales target.

-    Detail-oriented, analytical and methodical with critical thinking to strategize solutions in resolving work issues involving customer service, merchandising, and financial xxxxxxnagement even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or dexxxxxxnding assignments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people xxxxxxnagement and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.


Key Expertise

    Xxxxxxrketing Support

    Sales Operations Support

    Customer Service Xxxxxxnagement

    Inventory Xxxxxxnagement

    Relationship Xxxxxxnagement (Customers, Public, & Suppliers)

    Process/Workflow Improvement

    Finance Xxxxxxnagement

    Fiscal & Budget Xxxxxxnagement

    Payroll Accounting

    Profitability Accounting

    Staff Supervision & Training

    Office & Staff Administration

    Bilingual in Spanish & English


    Office Tools: MS Office (Word, Excel, & PowerPoint)


Professional Experience


Williams Lea Ÿ Boston, XXXXXX

Service Specialist Xxxxxxr 2014 Present

    Provide outstanding customer services for a company xxxxxxrketing electronic documentation and data discovery solutions for the legal industry and service industry.

    Performed quality control for customer service and production request, resolving customer issues with equipment, while processing inventory orders to ensure continuous availability of high-moving equipment.


Document Technologies, Inc. Boston, XXXXXX

Lead Floor Coordinator Feb 2008 Xxxxxxr 2014

    Provides unparalleled customer service both directly and by phone for an industry leading provider of electronic data discovery solutions and xxxxxxnagement services for the legal industry, receiving and processing more than 1M copies per month for xxxxxxjor clients such as Ropes & Gray, LLP.

    Served as lead floor coordinator providing quality control for customer service and production request.


Commercial & Residential Cleaning Xxxxxx, XXXXXX

Office Xxxxxxnager Oct 2006 Feb 2008

    Provided administrative support in xxxxxxnaging office operations for a sxxxxxxll cleaning company, coordinating daily productive activities for a 5-member office team to support 40-member field staff.

    Oversaw efficient office workflow, monitoring completion of clerical functions, administering all accounts receivable and payable, and assisting in payroll processing.

    Facilitated HR functions, evaluating employee perforxxxxxxnce and recommending promotions and terminations.


Staples Copy & Print Shop Boston, XXXXXX

Supervisor Oct 2006 Feb 2008

    Supervised a team of professionals in providing customer service for a nationwide supplier of office supplies and 3rd party business services, ensuring proper customer credit through quality control efforts.

    Xxxxxxnaged store displays and led merchandising initiatives, xxxxxxnaging sales returns and daxxxxxxged inventory.

    Oversaw registers at end-of-day operations, counting out and reconciling daily averages of $8K+ in sales revenue.


Education & Credentials




Awards & Recognition

    "Customer Service Award", Document Technologies (2011)

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