Dynamic Store Manager and Retail Specialist with expertise in generating results across key performance metrics spanning sales, profits, customer satisfaction, and operational efficiency

  Drove profit growth by facilitating effective sales training programs as well as expertly identifying and addressing profit loss issues

  Successfully developed and implemented new ordering process instrumental to boosting productivity, efficiency and cost-effectiveness of operations; included defining and resolving work habit deficiencies

  Increased revenue production by building customer loyalty and generating repeat business through consistent delivery of world-class service

  Expertly steer operations ranging from human resources, sales, marketing, merchandising, and customer service through inventory control, procurement, management reporting, banking/deposits, budgeting, and P&L; well versed in opening and closing procedures

  Successfully hire, train, develop, and direct cross-functional teams; motivating, hands-on leader who facilitates a collaborative teamwork environment instrumental to optimizing employee performance, morale and retention

  Excel in strategically prioritizing, planning, coordinating, and managing workflow to maximize productivity and efficiency, optimize use of time and resources, control costs, and achieve aggressive goals

  Continually focused on meeting customer needs, promptly resolving escalated issues and ensuring high satisfaction levels

Assistant Store Director, Smiths Food and Drug-Murray, UT 1999-Present

  Effectively direct full-scope store operations ranging from human resources, sales, marketing, and customer service through merchandising, procurement, inventory control, financial, and district management reporting

  Successfully hire, train and develop new and existing staff; includes trainings in sales strategies, handling difficult/complex sales issues and using POS system

  Schedule and lead weekly staff meetings; additionally evaluate employees to ensure optimal performance

  Strategically plan, coordinate and assign employee duties to meet real-time and projected operational needs

  Cost-effectively plan and administer budgets to maximize profits; additional financial accountability for authorizing payments and merchandise returns as well as managing banking/deposit processes

  Efficiently control and order inventory to maintain appropriate stock volume based on predetermined levels; conduct quarterly store inventories

  Closely examine merchandise for correct pricing and compliance with display standards

Business Major, Salt Lake Community College; current