• Dynamic MHA Graduate who offers a background in Multi-Site Operations Management, Team Building, Training / Development, Strategic Analysis / Planning, Trends Tracking, Client / Patient Relations, and Project Management; contributes talent in Start-Up Operations, Financial Operations, Policy / Procedure Development, Marketing, and Regulatory Compliance; and exhibits an ability to see the big picture within evolving markets.
• Consensus-Driven Contributor who boasts above-average career results, and who can make decisions to reflect positively on operations in alignment with a facility s vision, value, and goals to attain a competitive advantage.
• Visionary Professional with commendable accomplishments across multi-site operations initiatives, and who can rise above challenges to recruit loyal teams, increase revenue, streamline processes, and drive winning outcomes.
• Excellent Communicator who builds and sustains synergistic relationships with C-level executives, senior-level administration, cross-functional operational teams, suppliers / vendors, and clients / patients; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity.

Director of Operations

  Capitalized on the opportunity to lead profit-focused daily operations across 8 primary care facilities in a multi-state region, including driving all recruiting, mentoring, and managing of a 58-member team of top-performing clinic staff comprised of front reception, medical assistants, NPs (6), LPNs, PAs (2), and physicians (8).

  Conducted rigorous marketing campaigns for company ranging from ordering new materials to selecting handouts, brochures, and magnets, as well as handling direct marketing to outside sources for key referrals.

  Collaborated with CEO and CMO on vision, direction, and clinic relations while reviewing hiring needs and collaborating across multiple departments to coordinate accurate production reports and deliver various projects to actively promote excellence in patient satisfaction and ensure a competitive edge in local communities.

  Demonstrated experience in account maintenance and profit / loss oversight across all clinics, including cost-effectively managing assets encompassing medical / office supply orders, budgets, and credentialing reviews.

  Coordinated and led a Vaccine for Children program across high-volume Xxxxxx clinics.

  Initiated operation changes and revised procedures to enhance business and clinic standards.

  Managed and administered clinical staff performance goals and evaluations for the clinics.

  Proactively resolved operational clinical issues for clinics across states of Xxxxxx and Indiana.

  Continually ensured customer satisfaction and expansion of business operations to boost success.

  Increased patient volume 50% in the first year, and reduced supplies per patient by $2.00+ per patient.

  Drafted and disseminated the majority of operational policies and procedures for this start-up business.

  Designed and developed the company s extensive marketing plan across newspaper, radio, print, and TV.

  Selected for 120-day assessment of company on all procurement, facilities, and supplies ordering processes.

Clinic Development ￨ Clinic Operations Manager

  Strategically steered operations of 23 high-volume pain clinics based in Xxxxxx, North Carolina, and Virginia, including recruiting and managing a patient-focused 87-member team of front reception staff, MAs, LPNs, RNs, and 6 physicians, as well as and handling all disciplinary actions outside of the corporate office.

  Spearheaded recruitment across urban and rural areas while collaborating with C-level executives on projects, serving as a liaison between staff and human resources teams, and managing maintenance / vendor relations.

  Maximized use of resources to achieve goals by planning and prioritizing staff and patient schedules, along with approving requests, entering data into timekeeping system, and creating reports for executive managers.

  Efficiently conducted compliance checks and audited clinic checklists, along with developing and disseminating statistical reports for executives regarding new patient data, visit volumes, and market trends.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Clinic Development ￨ Clinic Operations Manager (continued)

  Successfully developed clinics from inception through to start-up and profitable completion.

  Researched new market locations, conducted research, and provided recommendations to CEO.

  Personally set up and established an in-house laboratory, and researched patient testing protocols.

  Enforced all company policies and procedures, and maintained communication gaps in clinical settings.

  Increased patient volume in 5 clinics by 100% by leading marketing initiatives to establish clinics in rural communities, and built strong relationships between both the clinic and corporate office at all times.

Director of Operations ￨ Human Resources

  Played a vital role in leading forward-thinking daily operations across 4 walk-in clinics in Middle Xxxxxx, including recruiting, mentoring, and managing 39 full-time employees (i.e. front desk, MAs, X-ray technicians, mid-level practitioners / physicians), as well as handling all work prioritization, payroll, and human resources.

  Contributed sharp analytical abilities toward managing finances, profit / loss, taxes, billing, and coding, as well as handling batching, submitting claims via EMRs, and reviewing of all A / R to retrieve revenue >90-120 days.

  Managed core review of weekly and monthly financials with owner, and established balance on profit / loss.

  Actively liaised among staff and owners, including disseminating information upward and laterally as required.

  Supported resolution of IT-based issues and implementation.

  Personally led operations to increase revenue by $5,000+ per clinic.

  Reviewed and negotiated drug screening and workers comp contracts with local vendors.

  Increased patient volume in 3 clinics by developing new marketing programs and business solutions.

  Developed patient hotline for clinics, monitored Quality of Care, and served as a patient liaison for billing.

  Continually maintained credentialing for state licensure, and monitored training for state law compliance.

Recruiter

  Utilized broad scope of industry knowledge toward driving business growth via results-focused recruitment initiatives, including pre-screening resumes, conducting interviews, processing new hire paperwork, and maintaining personnel files, as well as actively recruiting both exempt and non-exempt roles in manufacturing.

  Directed recruitment across engineering, IT, inventory, processing, and supply management while continually working with management to determine staffing needs and working with human resources professionals regarding objective internal investigations, counseling and discipline, and EEOC inquiries.

  Personally led new hire orientations to proactively optimize team productivity.

  Rewrote comprehensive job descriptions to ensure accuracy of role requirements.

  Successfully parxxxxxxered with temporary services and online sourcing solutions for positions.

Additional Role as Recruiter ￨ Security Specialist, United States Air Force (1986 2006)

Master of Healthcare Administration Ohio University

Bachelor of Science in Business Management (Human Resources Emphasis) Park College

Associate of Applied Science in Criminal Justice Community College of the Air Force

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Intuit QuickBooks ￨ Cerner ￨ eClinicalWorks ￨ PrognoCIS ￨ NextGen

Member, Society of Human Resource Management (SHRM)

Member, Medical Group Management Association (MGMA)

Member, Healthcare Financial Management Association (HFMA)

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Multi-Site Operations Management, Team Building, Training / Development, Strategic Analysis / Planning, Trends Tracking, Client / Patient Relations, and Project Management. I am also well-versed in Start-Up Operations, Financial Operations, Profit / Loss, Budget Control, Policy / Procedure Development, Marketing, and Regulatory Compliance, among other areas.

To complement my background, please note that I recently attained a Master of Healthcare Administration from Ohio University, and hold a B.S. in Business Management from Park College and an A.A.S. in Criminal Justice and A.A.S. in Human Resources from the Community College of the Air Force.

Recently, as the Director of Operations for Unity Physician Parxxxxxxers, I expertly led profit-focused daily operations across 8 primary care facilities in a multi-state region, including driving all recruiting, mentoring, and managing of a top-performing team of 58 comprised of front reception, medical assistants, NPs (6), LPNs, PAs (2), and physicians (8). Within this role, I conducted rigorous marketing campaigns ranging from ordering new materials to selecting handouts, brochures, and magnets, as well as handling direct marketing to outside sources for key referrals. I also actively collaborated with the CEO and CMO on vision, direction, and clinic relations while reviewing hiring needs and collaborating across multiple departments to coordinate accurate production reports and deliver projects to actively promote excellence in patient satisfaction and ensure a competitive edge in local communities.

A sampling of my achievements include:

  Coordinating and leading a Vaccine for Children program across all Xxxxxx clinics.

  Initiating operation changes and revising procedures to enhance business and clinic standards.

  Proactively resolving operational clinical issues for clinics across states of Xxxxxx and Indiana.

  Increasing patient volume 50% in the first year, and reducing supplies per patient by $2.00+ per patient.

  Drafting and disseminating the majority of operational policies and procedures for this start-up business.

  Designing and developing the company s extensive marketing plan across newspaper, radio, print, and TV.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title of Position You Interviewed For ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

As previously discussed, I am a performance-driven professional who offers experience in Multi-Site Operations Management, Team Building, Training / Development, Strategic Analysis / Planning, Trends Tracking, Client / Patient Relations, and Project Management, and who can demonstrate talents in Start-Up Operations, Financial Operations, Profit / Loss, Budget Control, Policy / Procedure Development, Marketing, and Regulatory Compliance, among other areas. Please recall that I recently attained a Master of Healthcare Administration from Ohio University, and hold a B.S. in Business Management from Park College and an A.A.S. in Criminal Justice and A.A.S. in Human Resources from the Community College of the Air Force.

Throughout my career, I have excelled in progressive Director of Care Operations, Operations Manager, Human Resources Manager, and Recruiter roles for high-profile Unity Physician Parxxxxxxers, MedManagement, Inc., Sun Medical Express, and Asurion. During this time, I collectively led forward-thinking multi-site facility operations; recruited, mentored, and managed top-performing teams (e.g. MAs, NPs, LPNs, physicians); cost-effectively oversaw budgets and handled profit / loss; initiated companywide improvements to boost business revenue; and continually promoted quality-focused client / patient services at all times. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

Should you have any additional questions, please feel free to contact me at your earliest convenience. I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

Sincerely,

Yyyyyy x. yyyyyy