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Operations Leadership ~ Logistics Management ~ Safety & Regulatory Compliance
Personnel Leadership ~ Project Management ~ Cost Reductions ~ Driving Revenue Growth
Personable, goal-driven, and strategic professional offering exceptional experience in operations management, account management, team leadership, training, project coordination, and continuous improvement.
Considerable skills in interviewing, hiring, developing, and empowering personnel to achieve or surpass targets for revenue, safety, efficiency, and profits.
Possess 13 years experience in managing operations within LP (liquid petroleum) industry; outstanding abilities in ensuring and enforcing DOT, SOX (Sarbanes-Oxley), and HAZMAT compliance.
Adept at fostering and sustaining high levels of team cohesiveness by leveraging exemplary coaching, motivational, and supervisory skills.
Proficient at analyzing, manipulating and calculating data, and creating spreadsheets to extract, maintain, track, and organize vital information.
Excel in inventory control, delivery scheduling, forecasting, employee relations, and workflow optimization.
- Accomplished at communicating with key stakeholders and pragmatically prioritizing initiatives to drive productivity and achieve organizational performance goals.
Highly skilled at defining, structuring, standardizing, and implementing processes to maximize company stability and financial growth.
Solid reputation for business acumen, integrity, dependability, and flexibility.
AmeriGas Propane, Roanoke, VA, 2014 to 2017
Handpicked to oversee district following exceptional results at previous North Wilkesboro, NC location.
Transformed highly deficient and non-SOX compliant LP gas district having major national accounts with N&S Rail Road, Home Depot, Wal-Mart, and AmeriGas Cylinder Exchange (ACE).
Spearheaded all aspects of financial management, safety compliance, and distribution operations for $1.1M district comprised of five drivers, two service technicians, and two customer relations representatives.
Navigated efforts to raise SOX audit results from 89% to 95.8%.
Dramatically improved DOT/internal safety audit results from fail to 92%.
Boosted EBIDTA (earnings before interest, depreciation, tax, and amortization) to 114% of FY17 budget, (44% over prior year).
Propelled Net promoter scores from -47% to 51% (145% of budget) and bolstered non-propane gross profit to over 300% of budget.
AmeriGas Propane, North Wilkesboro, NC, 2012 to 2014
Assigned to reverse failing non-SOX compliant location heavy in commercial agriculture and residential heat, and orchestrated complete installation of new gas appliance showroom featuring 25 live burning appliances.
Oversaw full-scope operations for $900K location from safety and distribution to financial management and leadership of three drivers, two service technicians, and two customer relations representatives.
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Steadily and successfully evolved district from 70% of budgeted EBIDTA in FY12 to 194% in FY14.
Drastically improved SOX compliance audit findings to 94% in FY14.
Championed 400% increase in appliance sales over prior year and grew new buying accounts to 180% of FY14 budget.
Applied sharp organizational skills toward managing three locations for six-month period.
Inergy Services LLC, Stuart, VA, 2010 to 2012
Managed staff and operations at $500K district including safety, financial administration, distribution, and regulatory compliance.
Liberty Propane (acquired by Inergy Services LLC), Stuart, VA, 2007 to 2010
Steered complex transition for $500K district following loss of all distribution data during go-live process.
Independently mastered Rural Computer Consulting (RCC) routing program and trained numerous personnel in software use.
Demonstrated sound technical savvy in building route sequencing database for 2,300+ accounts.
Delivered substantial labor cost savings by serving as interim manager of two districts for five-month period.
Computed delivery schedules for all 2,300 locations using degree day and K-factor formulas to achieve most efficient delivery schedules throughout Liberty group of companies.
Hutchens Petroleum (acquired by Liberty Propane), Stuart, VA, 2003 to 2007
Promoted from initial role as bobtail driver based on exceptional performance and tasked with overseeing 10 drivers, one gas technician, and a customer service representative.
Governed account data for over 2,300 propane, 500 heating oil, and 300 bulk lubricant customers encompassing 28 routes.
Sourced and identified additional warehouse space, negotiated rental terms and pricing, and acquired qualified staff for expansion of Hutchens Petroleum in Roxboro, NC.
Resourcefully designed sales and inventory tracking tool in Excel to elucidate areas with growth potential.
Decisively reorganized route schedules for drivers to slash overtime expenses by $47K from prior year.
Old Dominion Freight Line, Greensboro, NC, 2003
Line Haul (OTR) Driver
Leveraged advanced knowledge of DOT rules and regulations to safety operate truck and ensure timely and reliable delivery to assigned destinations.
Prior background includes service with US Navy SEALs; completed four overseas tours and earned multiple awards, medals, and recognition during service.
Graduate, Future Truckers of America Truck Driving School, Asheboro, NC
Received Class "A" CDL with tank, HAZMAT, Doubles / Triples Endorsements
Graduate, Naval Senior Enlisted Academy:
Completed extensive training in operations management, HAZMAT storage and transportation,
personnel leadership, training, and safety
SMS with Touch Star, RCC, AIDS, SAP with Ameri-Mobile, Microsoft Office (Word, Excel)
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