Professional Qualifications

  Offer strong background in facilitating a client-focused, service-oriented environment vital to growing sales and maximizing customer satisfaction

  Work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries; demonstrated ability to handle escalated situations

  Effectively perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

  Exceptional communication, presentation, and relationship management skills; superior time management and problem-solving abilities

  Sharp technical proficiencies including Filogix, Oracle, and Microsoft Office (Word, Excel, PowerPoint); fluent in English, Hindi, and Punjabi

Professional History

Independent Mortgage Broker, Complete Mortgage Services, Langley, BC 2013 Present

         Conduct in-depth interviews to assist clients with determining the best type of mortgage to meet their individual needs / goals

         In addition to identifying mortgage qualifications, actively promote a wide range of financial products and services

         Collect and confirm all necessary info, complete appraisals, check credit histories, and ensure all applications are complete before referring client to the lender; follow up with clients and lenders as appropriate

Certified Trainer, Denny s, Richmond, BC 2010 Present

         Selected to complete management program and act as a trainer responsible for training new employees in all aspects of customer service and business operations

         Work closely with team members to consistently deliver an outstanding guest experience in a fast-paced location generating approximately $1.5M in annual revenue

         Lead highly effective monthly meetings on achieving sales goals; recognized for increasing sales through training initiatives

Manager, Quiznos, Richmond, BC 2005 2010

         Drove all aspects of day-to-day operations with an emphasis on providing exceptional customer service while growing sales

         Developed and implemented monthly trainings that increased sales by 20% in first year

         Hired, trained, and managed all employees in addition to conducting business administration functions including reporting and end-of-month inventories

~ Community Activity ~

Volunteer, Delta Community Living Society Resource Centre, Delta, BC 2015 Present

Volunteer, McKee Seniors Recreation Center, Delta, BC 2015

Education& Credentials

Bachelor s Degree in Medicine, INSERT NAME OF SCHOOL, CITY, India 2000

~ Licensure, Certifications & Professional Development ~

Licensed Mortgage Broker, Financial Institutions Commission (FICOM) 2013

Mortgage Brokerage in British Columbia, Sauder School of Business, University of British Columbia 2013

Operations Manager Training, Quiznos University 2005

First Aid Level 2, St. John Ambulance School 2002