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Yyyyyy x. yyyyyy
1254 Foxboro Court ￨ Xxxxxx,
GA xxxxxx
xxx-xxx-xxxx ￨ abc@xyz.com
Summary of Qualifications
Accomplished hospitality leader with a consistent, proven track record of exceeding performance objectives.
Valuable, hands-on experience generating positive results in a dynamic, fast-paced environment.
Outstanding leadership and communication skills to build and grow relationships with key stakeholders.
Experience building rapport with colleagues and guests from a variety of socio and cultural backgrounds.
Stellar knowledge of all aspects of hotel operations, including room, restaurant and banquet service.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Microsoft Word and Point of Sale (POS) systems.
Achievements
Increased alcohol sales 10% and food sales 15% as a result of building relationships with guests.
Saved hundreds in food costs by demonstrating stellar attention to detail to clarify orders with 95% accuracy.
Secured repeat business by establishing close and long lasting relationships with guests.
Met or exceeded on-time deliveries within specific timeframes.
Areas of Expertise
> Team Leadership/Collaboration > Problem Solving > Safety Policies and Procedures
> Positive Guest Experience > Process Improvement > Policies & Procedures
> Customer Service > Inventory Control > Product/Menu Education
Work History
Hotel Service Member, American Cruise Lines Mar. 2017-Present
Job Title, Prime, Inc. Feb. 2016-Mar. 2017
Truck Driver, Westin Peachtree Plaza Oct. 2014-Jan. 2016
Banquet House Attendant, Indian Hills Country Club June 2014-Oct. 2014
Pool Server, Dunwoody Country Club Jan. 2013-June 2014
Banquet Server/Bartender, Williamson Bros BBQ June 2012-Jan. 2013
Server/Host, Cracker Barrel Old Country Store Jan. 2010-June 2012
Server, Disney College Program Intern Walt Disney World Aug. 2009-Jan. 2010
Education
Bachelor of Business Administration, Hospitality Administration, Xxxxxx State University; earned May 2015
Continuing Education and Training
Hold a
Transportation Worker Identification Credential (TWIC)
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