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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Experienced Strategic Leader with 20+ years of experience in high-stress environments along with a strong background within the healthcare industry. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with patients, co-workers, and members of management.

 

Key Competencies

 

         Administrative Support

         Policy Development

         Cost Reduction Strategies

         Strategy Development

 

         Insurance Regulations

         HIPAA

         Accounts Receivable

         ICD-10 Training

 

         Process Improvement

         Attention to Detail

         Staff Management

         Project Management

 

Professional Experience

 

Texas Urology Specialists (Formerly Urology Specialists Inc.) May 1990-Present

Business Office Manager/Revenue Cycle Manager

  • Directly manage several daily administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency
  • Coordinate several revenue and billing operations which includes following up on patient insurance claims, processing accounts receivable, and posting credits
  • Generate and review reports for 4 practice sites and 7 Physicians which requires superior analytical abilities in addition to providing report to Site Management, Practice Administrators, and Executive Director of the Gulf Coast region of Texas
  • Play a lead role in providing comprehensive guidance and advice to both billing and front-desk staff members along with providing new hire training
  • Assist in annual performance reviews for office staff members which has resulted in an increase in morale and employee productivity
  • Utilize superior communication and interpersonal abilities in order to foster positive rapport with team members
  • Maintain a significant knowledge of HIPAA regulations, assist in special projects as needed, and plan special events such as meetings and employee gatherings
  • Led daily operations during significant growth periods within the company which included increasing from 1 Doctor to 3 Doctors by 1993 and increasing to 7 Doctors in 2004
  • Provide administrative support to executive management members which requires managing calendars, maintaining files, and collecting patient payments

 

Additional Roles Held Include:

  • Office Manager
  • Billing
  • Front Office Receptionist

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