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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with 20+ years of experience in high-stress environments along with a strong background within the healthcare industry. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with patients, co-workers, and members of management.
Key Competencies
Administrative Support Policy Development Cost Reduction Strategies Strategy Development |
Insurance Regulations HIPAA Accounts Receivable ICD-10 Training |
Process Improvement Attention to Detail Staff Management Project Management
|
Professional Experience
Texas Urology Specialists (Formerly Urology Specialists Inc.) May 1990-Present
Business Office Manager/Revenue Cycle Manager
- Directly manage several daily administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency
- Coordinate several revenue and billing operations which includes following up on patient insurance claims, processing accounts receivable, and posting credits
- Generate and review reports for 4 practice sites and 7 Physicians which requires superior analytical abilities in addition to providing report to Site Management, Practice Administrators, and Executive Director of the Gulf Coast region of Texas
- Play a lead role in providing comprehensive guidance and advice to both billing and front-desk staff members along with providing new hire training
- Assist in annual performance reviews for office staff members which has resulted in an increase in morale and employee productivity
- Utilize superior communication and interpersonal abilities in order to foster positive rapport with team members
- Maintain a significant knowledge of HIPAA regulations, assist in special projects as needed, and plan special events such as meetings and employee gatherings
- Led daily operations during significant growth periods within the company which included increasing from 1 Doctor to 3 Doctors by 1993 and increasing to 7 Doctors in 2004
- Provide administrative support to executive management members which requires managing calendars, maintaining files, and collecting patient payments
Additional Roles Held Include:
- Office Manager
- Billing
- Front Office Receptionist
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