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Detail oriented administrative Professional with experience in multiple industries, including healthcare and retail.
Demonstrated ability to meet and exceed expectations within fast paced, deadline based environments.
Experienced in managing office operations including call management, report creation and meeting coordination.
Possesses strong interpersonal communication and analytical problem solving skills.
Bachelor of Science in Business Management, Grand Canyon University; Anticipated Completion: 2018
Pharmacy Technician Program, Everest College; 2013
High School Diploma, Salinas High School; 2006-2010
Young Life Team Leader
Attention to Detail
Triwest Healthcare Alliance 2015-2016
Patient Service Representative Team Lead
Performed various administrative tasks in a fast-paced, deadline based environment.
Associated responsibilities included call management, report generation and facilitating meetings.
Demonstrated strong organizational and problem solving abilities.
Successfully directed day to day operations.
Xerox, Kent, WA 2013-2015
Customer Service/Reservation Lead Tier3
Utilized strong communication skills to provide excellent customer service.
Demonstrated an ability to multi-task in a fast-paced office environment.
Duties included call management, booking reservations and resolving customer inquiries.
Sears and Roebuck, Tacoma, WA 2008-2013
Customer Service Representative
Delivered quality customer service within a fast-paced retail store.
Leveraged strong interpersonal skills to establish rapport, enhance customer experience and make knowledge based product recommendations.
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