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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Profile of Qualifications


         Detail oriented administrative Professional with experience in multiple industries, including healthcare and retail.

         Demonstrated ability to meet and exceed expectations within fast paced, deadline based environments.

         Experienced in managing office operations including call management, report creation and meeting coordination.

         Possesses strong interpersonal communication and analytical problem solving skills.


Education & Professional Development


Bachelor of Science in Business Management, Grand Canyon University; Anticipated Completion: 2018

Pharmacy Technician Program, Everest College; 2013

High School Diploma, Salinas High School; 2006-2010

Young Life Team Leader




  Administrative Operations

  Problem Solving

  Customer Service

   Attention to Detail


  Interpersonal Communication


Professional Synopsis


Triwest Healthcare Alliance 2015-2016

Patient Service Representative Team Lead

         Performed various administrative tasks in a fast-paced, deadline based environment.

         Associated responsibilities included call management, report generation and facilitating meetings.

         Demonstrated strong organizational and problem solving abilities.

         Successfully directed day to day operations.


Xerox, Kent, WA 2013-2015

Customer Service/Reservation Lead Tier3

         Utilized strong communication skills to provide excellent customer service.

         Demonstrated an ability to multi-task in a fast-paced office environment.

         Duties included call management, booking reservations and resolving customer inquiries.


Sears and Roebuck, Tacoma, WA 2008-2013

Customer Service Representative

         Delivered quality customer service within a fast-paced retail store.

         Leveraged strong interpersonal skills to establish rapport, enhance customer experience and make knowledge based product recommendations.




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