Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Customer Service ~ Leadership ~ ADA Compliance ~ Union Relations

Rail Safety & Security ~ Operations ~ Data Collection and Reporting

         Excel at spearheading full-scope rail transit operations encompassing standard operating procedures, accident investigations, service bulletins, maintenance, training, hazard management corrective actions, and record-keeping.

         Adept at conducting safety and security inspections and reviews of rail transit-controlled property, rail transit vehicles, and rail operations.

         Excellent skills in collecting data, preparing reports, compiling recommendations for improvements, and ensuring constant regulatory compliance.

         Exemplary abilities implementing innovative programs and practices to enhance safety and security of public transportation services.

         Demonstrated proficiency in labor contract compliance/union relations, passenger safety, schedule adherence, personnel management, maintenance supervision, and emergency planning & response.

         Able to conduct thorough investigations and assessments to identify hazards, deficiencies, and vulnerabilities of rail operations and infrastructure.

         Resourcefully calculate, produce, and maintain vita data to track and analyze operations and incidents in close collaboration with federal, state and local agencies.

Metropolitan Atlanta Rapid Transit Authority, 2003 to Present

Rail Controller 2011 to Present

         Control and supervise movement and status of trains by monitoring and interpreting display board, workstation displays, and radio communication to track revenue operations, non-revenue vehicle activity, and scheduled or unscheduled maintenance.

         Diligently enforce constant adherence to schedules and MARTA operating procedures.

         Report station problems, equipment malfunctions, and emergencies to appropriate personnel, and initiate alternative methods of operation during abnormal conditions.

         Completed training to serve as Superintendent of Rail Line Operations when needed; coordinate safe and efficient rail service, enforce rules and regulations related to passenger trains, and join forces with Maintenance Superintendent to ensure optimum fleet readiness, availability, and performance.

         Actively participate in implementation and documentation of repair activities or emergency response procedures in alignment with safety and security requirements.

         Efficiently coordinate unified activities with other operations and maintenance staff to avert or minimize service interruptions.

         Critically and methodically evaluate passenger service to ensure rigorous compliance with district policies, procedures, rules, and regulations.

         Participate in implementation of emergency action plans, and actively assist in coordinating emergency operations with field personnel, and other departments and outside agencies.

         Meticulously maintain hourly and daily records as well as special reports.

Continued ►

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Communication Specialist 2006 to 2011

         Leveraged advanced knowledge of transit system to support internal and external communications which directly impact operations.

         Closely monitored and administered train control display, power, and PBX boards.

         Managed ongoing radio communications to determine status of train movement, power, and equipment and station activities.

         Extensively interfaced with rail controllers, line supervisors, station services personnel, and other department supervisors to support and ensure seamless control center operations.

         Prepared and published relevant information for display on electronic signs as appropriate.

         Created and submitted regular spreadsheets to illustrate performance of communication process.

Small Bus Operator 2004 to 2006

         Safely operated busses to pick up, transport, and drop off passengers along designated routes, collected fares, and issued transfers as requested.

         Adhered to government regulations such as ADA in concurrent roles as Dispatcher of Small Bus & Mobility and Reservation Agent for Mobility; applied polished organizational skills to devise associated schedules.

Traffic Checker 2003 to 2004

         Directly supported and optimized transit operations by observing and systematically recording passenger movement and volume in the field.

         Accurately counted transit passengers at specified locations and tabulated data for formal reports.

Omaha Steaks, Alpharetta, Georgia, 2002 to 2003

Manager

         Directed complete spectrum of business operations inclusive of personnel management, purchasing, budgeting, accounting, customer service, and quality assurance.

Home Depot, Morrow, Georgia. 1999 to 2002

Department Manager

         Governed daily operations within several high-volume departments collectively producing $2.5M+.

         Championed efforts to fuel gross annual sales by 30%, and awarded on several occasions for achievements in customer service excellence and staff leadership.

         Oversaw human resources functions such as interpreting policies and procedures, evaluating employee performance, creating work schedules, ensuring OSHA compliance, and training sales personnel.

Prior background includes roles such as Human Resource Manager, Information Manager, Drill Sergeant, and Quality Control Inspector with US Air Force / Texas and Georgia National Guard; honorably discharged.

BS, Information Systems, Security Administration, Honors

Strayer University, Morrow, Georgia

Integrated Operations Command Center Training, 2017

Level IV Wayside Re-Certification, 2017

Rail Controller Re-Certification, 2017

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.

I offer a seasoned background with the Metropolitan Atlanta Rapid Transit Authority, and outstanding skills in enforcing standard operating procedures for areas such as passenger safety, mobility and ADA compliance, fleet maintenance, and communications. My extensive training across all facets of operations certainly indicates my consummate ability to oversee safety and security functions specific to rail transit. To complement these qualifications, I possess sharp skills in continuous improvement, contract administration, union relations, and risk mitigation which are paramount as a (INSERT TARGET POSITION).

As a proactive contributor to your organization, you will find me to be a technically savvy manager committed to supporting you in achieving your objectives through adaptability, a collaborative work approach, and capabilities in fostering cooperative relationships with key stakeholders, both internally and externally. I am confident that I could be an asset to (INSERT NAME OF ORGANIZATION), and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy