Detail oriented, self-motivated Professional with extensive leadership and quality assurance experience.

         Possesses an in depth knowledge of airline and cargo operations.

         Skilled in maintaining adherence to regulations and generating detailed reports.

         Strong analytic problem-solving skills with a proven track record of meeting time lines and exceeding expectations.

GEICO Insurance, Woodbury, NY 2014-Present

Auto Damage Adjuster, Management Development Program

         Fulfill key role adjusting automotive claims throughout assigned territory, focus heavily on verifying validity and determining liability.

         Utilize strong interpersonal communication skills to successfully resolve customer inquiries, leading to increased overall satisfaction.

         Conduct in depth research, identify fraudulent claims and ensure seamless delivery throughout claims operations.

         Perform on site interviews to strategically determine claim eligibility.

         Chief responsibilities include estimation of loss/damages, negotiation, policy analysis, file management and maintaining agency relationships.

         Involved in all front-end claims processes, including identification of appropriate parties (owner, lienholder, lessor, etc), report review/generation and oversight of reservation of rights letters.

         Demonstrate aggressive negotiation tactics to ensure bottom line company cost, as well as favorable outcomes for involved parties.

         Maintain company and government regulation adherence, key to ensuring correctness throughout claims coverage.

         Generate detailed reports while maintaining accuracy records of all claims; relay pertinent information to appropriate management.

Delta Airlines, Jamaica, NY 1996-2009

Dangerous Goods Acceptance Agent (2007-2009)

         Received multiple merit based promotions due to strong leadership and organizational skills.

         Maintained quality control throughout all daily operations; verified coding, ensured adherence to International Air and Transport Association dangerous goods manual and department regulations.

         Thoroughly inspected cargo shipments; prepared required documentation and submitted to US Customs and Border Protection.

Performance Leader, JFK Ramp Operations (2006-2007)

         Demonstrated superior leadership abilities while directing daily activities for 50+ direct reports, with associated responsibilities including task delegation, performance management and ensuring excellent customer service.

         Maintained regulatory compliance; promoted safety throughout all activities.

         Generated detailed incident reports and created thorough business plans.

Senior Coordinator, Airport Coordination Center (2005-2006)

         Leveraged excellent leadership and organizational skills to successfully manage team of Coordinators, ensure proper data transmittal and monitor aircraft and FAA frequencies.

JFK Ramp Operations, Airport Coordinator (2005)

Aircraft Loading Agent/Lead Agent (1996-2005)

Licensed Auto Damage Adjuster, New York State

Bachelor of Science in Business Management, Farmingdale State College, Farmingdale, NY; 2014

Associate of Arts in Liberal Arts, Nassau County Community College, Garden City, NY

OSHA Hazardous Waste Operations and Emergency Response

Dangerous-Goods Acceptance Agent

De/Anti-Ice Certified; Qualified to Train

Delta Ground Security Coordinator

Web Development and Business Programming Certificate, Chubb Institute, 2007

Managing Employee Conflict, Leadership 301: Essentials for Frontline Leaders, Administrative Action and Introduction to Six Sigma, Delta Certified Courses