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Operations Manager
Profile of Qualifications
Over 10 years of experience leading teams and overseeing daily operations within a fast-paced retail environment.
Experienced in hiring, training and managing high performance teams.
Continually recognized for developing and implementing successful strategies to promote revenue growth.
Strong relationship building skills; demonstrated ability to provide top notch customer service to enhance overall experience.
Key Areas of Expertise
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Operations Management Team Building Customer Service |
Leadership Training and Development Relationship Management |
Human Resource Services Financial Management Revenue Growth
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Professional Synopsis
Walmart, Winchester, OH 2006-Present
Co-Manager
Assume key management position, overseeing daily activities of staff members.
Heavily involved in recruitment and hiring processes for salaried and hourly employees.
Successfully promote positive customer experience for each patron.
Ensure excellent customer service; educate employees on proper processes and resolve customer inquiries.
Utilize strong leadership skills to roll out multiple programs; recognized as Market Champion.
Conduct thorough training to substantially increase employee performance.
Utilize successful sales strategies to increase company revenue; ensure displays are properly set up, inventory levels are correct and pricing is accurate.
Continually meet and exceed sales goals; devise strategic plans to maximize revenue.
Manage human resource services, including employee relations and adherence to company policies.
Conduct thorough operational reviews; implement new processes to make improvements in necessary areas.
Responsibilities include budget management, compiling financial data and generating detailed sales reports.
Demonstrate strong communication skills throughout interactions with vendors, buyers and external partners.
Ensure adherence to all company policies and regulations.
Properly identify issues regarding inventory flow and signs of shrinkage.
Form positive relationships with organizations throughout community.
Professional Development
Red, White and Boom Volunteer, Walmart
CMN Champion, Walmart
Performed extensive volunteer work in homeless shelters.
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