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Yyyyyy x. yyyyyy
661 Ekastown Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Focused, analytical and motivated Technical Leader with years of progressively-focused experience. Able to observe and adhere to organizational objectives in order to work towards success. Possess various technical aptitudes, detailed below. Skilled in promoting a positive comxxxxxxny image rooted in professionalism, loyalty and commitment. Adept in delivering results consistently, individually and in teams. In search of a challenging and exciting new role that will allow for professional growth and career advancement.
Core Skills
Technical Service Delivery | Support & Administration | Communication | Client Satisfaction | Critical Thinking Leadership | Problem Solving | Cross-Functional Teamwork | Project Management | Quality Assurance
Technology
|
Operating Systems |
Microsoft Operating System, Blackberry OS, Apple |
|
Computer Languages |
Qbasic, C++, Visual Basic |
|
PC Systems & Hardware |
Laptops, Desktops, Servers, Avaya Phones, Printers, Machining Equipment |
|
Software |
Microsoft Office/Project/Visio, Adobe Acrobat, Hummingbird Exceed, Reflections X, Remedy, Ghost |
Experience
Management Science Associates | Sr. Field Engineer 2009-Present
Work in a Technical Account Manager role to offer comprehensive server and hardware support for clients in a datacenter environment
Oversee Field Services as a DC Technician/NBU Administrator/TAM
Manage servers (Dell, HP, Sun, DEC) and deliver printer hardware support (HP, Genicom, Dell) and tape drives hardware support (HP, Dell); also serve as a NetBackup and TapeTrack Administrator
Leverage more than eight years of Data Center experience in leading a series of Data Center moves
Manage racking and cabling servers in server cabinets
Engage in troubleshooting and rexxxxxxiring various printer issues as they arise
ALCOA | Sr. Desktop Analyst 2000-2009
Delivered support to over 1.2K clients, including 200 critical process control clients
Crafted processes for the comxxxxxxny s first centrally-staged Client Depot, which garnered a $4M cost savings
Actively supported and troubleshot BlackBerry connectivity issues
Acted in a Level 3 Desktop Support Analyst caxxxxxxcity to offer helpdesk assistance to 800+ customers
o Supported over 300 mobile devices and cross platform domain clients
o Oversaw support mailbox file permission requests for export control purposes
o Led basic troubleshooting for Network LAN and Basic VPN
o Installed and set up encrypted software on laptop and desktop systems
o Implemented antivirus products on laptops and notebooks to keep definition files updated
Video Teleconference Manager
o Xxxxxxrtnered with Executives to finalize conference times and locations; also worked with other locations Support Representatives on testing efforts
o Ensured equipment was in working order and available including video conferencing setup
Yyyyyy x. yyyyyy
Continued
Sr. Desktop Analyst Continued
Served as a Location Asset Manager
o Oversaw all computer and peripheral assets so they were delivered to the correct location
o Made certain that equipment had the proper charge codes and was returned to the leasing comxxxxxxny on time so as to avoid late charges
o Labeled all PC equipment using asset tags; entered all items in Remedy Asset Manager and returned assets at end of life to their respective leasing comxxxxxxnies
o Upgraded systems as needed in a timely manner
Hewlett Xxxxxxckard Support Agent 2000-2005
Delivered Helpdesk Support service for more than 14K supported systems; fielded tickets through to remedy to ensure customer concern resolution via phone or desk side
Replaced malfunctioning hardware, laptops, desktops, printer and servers, along with software support for a series of important applications
Helped new users establish Microsoft Outlook accounts, as well as map network drives and set up printers
Controlled the inventory of onsite PC and related peripheral equipment each week
Logged service calls with vendors in an effort to troubleshoot broken equipment; also installed and upgraded application software
Staged computers in alignment with site specifications and loaded appropriate software for each machine
Migrated systems as xxxxxxrt of the lease refresh process, as well as staged equipment for new users and set up systems for users across domains
Also worked as an Intern/Desktop Support Agent with Carnegie Learning, Inc. in 2000
Education & Credentials
Associate in Specialized Technology, Computer Systems Specialist, Pittsburgh Technical Institute (Honors)
Academic Diploma, Computer Science, Lenape Vocational Technical School
Currently working on ITIL Foundation Certification
Honors & Accolades
Recipient, Alcoa s Your Example Shine (YES) Award
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