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Yyyyyy x. yyyyyy

- 4416 Joseph Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Solutions Engineer Systems Administrator

Qualifications Profile


    Dynamic and results-driven IT professional and business solutions provider with more than 31 years providing high-performance IT project management, solutions architecting and engineering, applications development, and systems/database administration in the financial and insurance services, technology solutions, and government sectors.

-    Served as team lead in several projects implementing new application systems, migrating systems from legacy mainframe to UNIX, and integrating data feeds from xxxxxxrious sources into a unified enterprise database system.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Business Operations Management

    IT Planning & Execution

    Customer Service Management

    Relationship Management (Clients, Systems Users, & IT Vendors)

    Computing Resource Management

    Technical Service Support

    Process/Workflow Improvement

Project Management

    Concurrent Project Management

    SDLC Management

    Systems/Business Needs Analysis

    AGILE/Scrum Methodologies

    Project Budget Management

    Systems Development & Prototyping

    Systems/Data, Conversion, Migration & Integration

    User Acceptance Testing

    Post Project Support & Review


    Programming: SQLReport, SQLPlus, SQLReportwriter, ProCOBOL, Powerhouse 4GL & ProC

    OS: Mainframe MVS/CICS, UNIX/Linux (Debian, Ubuntu, etc.)

    DBMS: Oracle, & DB2

    Productivity Tools: MS Office


Professional Experience


Capital One Financial Corp. Ÿ Richmond, XXXXXX

Master Software Engineer - Enterprise Fulfillment Dec 1994 Present

Enterprise Fulfillment (EFIT)

    Leverage knowledge in Agile delivery, supporting fulfillment applications involving letters, statements, payments, disbursements, and embossing functions.

    Migrate the Image Card database in house from an external vendor, including the database design source codes, while coordinating efforts with the vendor to ensure seamless migration.

    Oversee implementation support for Letters application using Amazon Web Services (AWS), and tag credit card statements to comply with the American's with Disabilities Act (ADA) using Xeno s software.

Enterprise Data Services (EDS)

    Serve as Tech Lead in the US Card and Retail Bank tower, managing delivery efforts in the Small Business Banking and Operations delivery bay using the Agile project delivery, and providing ETL solutions using Ab Initio and Control-M scheduled UNIX shell scripts.

    Harness internal and external data sources, migrating data via the EDE and DDE environments, with targets in the analytical (Teradata) systems, operational (ODS in IBM DB2) systems, and other downstream Capital One systems.

    Coordinate resource allocation to ensure successful system implementation in the development and testing platforms.

Corporate Solution, Tech lead & L3 support management.

    Coordinate SLA stipulated resources to provide the L3 support for Corporate Solution group, leading the delivery of the initial Mortgage data warehouse, and integration of several operational systems driven by Chevy Chase Bank. (Branch Alarm, Security Badging, and in branch Video).

Enterprise Data Warehouse / Customer Data Integration (CDI) implementation project

    Serve as Tech Lead and Application DBA support to the project, using CDI tools to analyze customer data feeds from xxxxxxrious database systems, enabling a unified Enterprise Customer database across xxxxxxrious Capital One systems.

Program HELIX

    Serve in the data conversion team tasked with meeting system requirements for and leading the xxxxxxlidation of the Finance Charge Term conversion from the legacy Unisys system to the TS2 system, while providing data analysis support for all options conversions.

Application DBA Oneview Teradata platform

    Provide technical support for project implementation consisting of data modeling and DDL creation.

    Serve in on-call rotation for the Teradata platform, monitoring systems for performance issues, system back-ups and restores as needed.



Yyyyyy x. yyyyyy

- 4416 Joseph Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Capital One Financial Corp. Ÿ Richmond, XXXXXX (continued)

Master Software Engineer - Enterprise Fulfillment Dec 1994 Present

POPS - Data warehouse

    Served as a Programmer/Analyst supporting the POPS data warehouse, providing systems design analysis and development in the Oracle database running on a UNIX platform.

    Conducted user acceptance testing, production system maintenance, and on-call technical support.

AmericaOne - Operational Data Store Group

    Provided systems analysis and design of data loading and data aggregation processes using Oracle custom code running on a UNIX environment.

    Oversaw nightly production batch processing running under Control-M Scheduler.

Axis Project

    Served as systems analyst, researching and resolving business and technical issues.

    Managed technical support in data conversion using UNIX utilities, ORACLE tools, and PL/SQL stored packages to load and convert Cardholder System into the Axis ORACLE database.

Credit Line Services System

    Designed and developed the ORACLE based application running in an MVS CICS environment, ensuring functional features that met user requirements.

    Managed project implementation, coordinating efforts to integrate application with Credit Application Systems (ACAPS) for acquiring Credit Bureau information, and performed ORACLE upgrades while in production.

Balance Transfer System

    Served as systems developer, providing full-cycle project management, gathering user s functional requirements, and using ORACLE development tools to design and code the system as well as implement programmatic changes.

    Upgraded the ORACLE system, re-hosting and migrating the system from an MVS to a UNIX environment.


Broughton Systems Ÿ Richmond, XXXXXX

Staff Consultant Jan Dec 1994

Prince William County Government Ÿ Woodbridge, XXXXXX.

Programmer/Analyst IV - Office of Technology & Support Services Sep 1988 Jan 1994

Fairfax Co. Public Schools Ÿ Alexandria, XXXXXX

Programmer Analyst IV - Office of Computer Systems Sep 1986 Sep 1988

Travelers Insurance Company Ÿ Hartford, CT

Programmer - Data Administration Feb 1985 Aug 1986


Education & Credentials



B.S. in Computer Science, Minor: Mathematics,


Awards & Recognition

    Received Capital Ones Circle of Excellence Award for outstanding contributions on the Mobil Deals project

    3-Time Winner Ironman Finisher Triathlon Competition

Affiliation & Community Involvement

    Marathon Runner, Triathlete (20 years)

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