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Yyyyyy x. yyyyyy

- 19 Miller Blvd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







(HR Department

Name of Compaxxxxxx/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if axxxxxx)



Dear Hiring Manager,



        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my extensive certificated training in desktop and network technical support backed by more the 18 years providing high-performance maintenance and repair of IT computing and network resources, project management support, and user/client service management in the IT solutions sector. I am currently with Pomeroy IT Solutions contracted to it client Port Authority of XXXXXX and XXXXXX Hebron, KY as a Desktop/Server Support Specialist. Prior to this, I was with ASI System Integration, Inc. in Xxxxxx City as a Help Desk Support Technician. For more details, please take a moment to go through my resum .


More than leveraging my technical and systems administration support competencies, I bring to the table my personal strengths that include a passion for achieving business objectives through efficiency-centric and results-driven work excellence. Along the way, I also offer my business-aware interpersonal communication skills that help build sustainable professional relationships with end-users, colleagues and industry professionals, so vital in fostering a harmonious collaborative work environment in achieving shared commitments.


I am confident that my training, experience, and personal strengths qualify me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your IT maintenance team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.







Attachment: Resum



Yyyyyy x. yyyyyy

- 19 Miller Blvd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Network Support Specialist ▪ Network Administrator ▪ Desktop Engineer

Qualifications Profile


    Self-assured and results-driven solutions provider in the maintenance and repair of IT computing resources, project management support, and user/client service with more than 18 years in the IT solutions sector.

-    Proven exceptional competence and dedication in delivering outstanding client/user technical support that maximizes advantages of IT systems in providing operational excellence in highly demanding business functions.

-    Detail-oriented, analytical and methodical with critical thinking to resolve complex technical maintenance issues.

    Well-organized with multitasking and prioritization skills that optimize IT resources in providing technical support.

    Excellent interpersonal communication skills that inspire client/user confidence.


Professional Experience


Pomeroy IT Solutions Ÿ Hebron, KY

Desktop/Server Support Specialist - Port Authority of XXXXXX & NJ (Client in Xxxxxx) Apr 2010 Present

    Provide technical support for the client covering installation (onsite and multiple offsite locations), preventive maintenance, diagnosis, repairs, and configuration, and user-training for computing resources involving hardware, OS (MS Windows 2000, XP, 7, 10), networks, and approved applications.

    Assist system administrators in configuring Windows Server 2003/2008/2012 domain controller, deploying applications imaged and refreshed in Windows 7 using SCCM, while resolving LAN?WAN issues, while ensuring performance excellence in technical service delivery to maintain user satisfaction & uninterrupted client productivity.

    Provide daily system administration support for desktops, data networks, and servers, managing Active Directory objects and accounts, creating network share drives, evaluating applications, upgrades and software patches for desktop users, installing server and client anti-virus software and updates, documenting maintenance histories, & responding to user requests for technical assistance via phone and email.

    Manage email and application support for iPhones, MS Surface Pro (Tablets), and other mobile devices, configuring MiFi Intelligent Mobile Hotspots on laptops/tablets, and ensuring remote Internet access for end users.

    Maintain inventory of installed software; manage software licensing; and create policies and procedures for upgrades.

    Build sustainable working relationships with users and colleagues, as well as with accredited vendors, collaborating with hardware and software vendors to endure timely delivery and off-the-box serviceability of new equipment.

    Ensure compliance with IT resource policies, procedure and standards as per corporate manuals and directives.

    Conduct HR support in developing new PC technicians to meet work expectations.

    Support Business Recovery procedures, backing-up system and data files and restoring end-user data when needed.


ASI System Integration, Inc. Ÿ Xxxxxx, XXXXXX

Help Desk Support Technician Feb 2005 Mar 2010

    Responded to user requests for technical assistance in using computing & network resources via phone, voicemail, email, and in person, providing problem isolation, research, resolution and follow-up, escalating more complex issues to senior technical staff as needed.

    Log and track all support requests using ticket tracking system, updating the system with actions done to resolve the problem that created a knowledge database for future references, and documenting maintenance histories as needed.

    Assisted Level 2 & 3 technicians in software and hardware upgrades and new installations.


AMC Computer Corporation, Ÿ Xxxxxx, XXXXXX

Printer Technician Jul 1999 Feb 2005

    Provided technical maintenance support, repairs and installation of desktop and network printers, covering HP, Lexmark, Xerox, Brother Apple printers both onsite and offsite.

    Managed all in-house and field printer repair/maintenance work, addressing client requests for technical service.


Education & Credentials



Professional Training & Certifications

    A+, N+, SERVER+, SECURITY+, MCSE (2000 & 2003),

    Certified for HP Proliant Server, Dell PowerEdge Server, IBM & Lenovo Servers. Laptop Desktop Workstation

Technical Skills

    Operating System: Microsoft Windows 98, 2000, XP, 7, 10 Servers 2003/2008/2012

    Hardware: HP, IBM, Compaq, Dell, Lenovo, Lexmark, Xerox, Desktop & Peripherals

    Tools: McAfee Anti-Virus Protection Utilities, Malwarebytes(Spyware/Adware), ThinkVantage Toolbox - PC-Doctor

    Productivity Tools: MS Office System (Word, Excel, PowerPoint , Access, & Outlook)

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