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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●


Administrative Professional

Human Resources ~ Payroll Operations ~ Office Administration

Medical Staff Services ~ Customer Service ~ Regulatory Compliance




         Substantial administrative experience with strengths in human resources, payroll processing, records management, executive support, training, and customer account administration.

         Substantial payroll experience includes deductions, benefits, garnishments, raises, vacation time, and direct deposit forms.

         Pragmatic, discreet, and committed to ensuring confidentiality of personnel files and documents.

         Well-versed in common employment rules and regulations including EEO and OSHA.

         Ability to establish and maintain cooperative working relationships with all levels of an organization.

         Excellent computer skills; proficiently maintain spreadsheets and databases to track business information.

         Dependable problem solver with demonstrated expertise in driving client satisfaction, expense tracking & reporting, forecasting, and vendor management.

         Adept at streamlining workflow processes, motivating personnel, and maintaining high volume of files.


Professional Experience


Medina Savings & Loan Association, Medina, NY, 2015 to Present

Administrative Assistant

         Apply significant experience in office administration toward providing quality-focused executive support to Board of Directors, President, and Vice President.

         Capably perform human resources functions such as bi-weekly payroll processing, benefits administration, and time & attendance tracking and verification.

         Methodically record meeting minutes, maintain up-to-date policy and procedure manual, and oversee accounts payable.


United States Postal Service, Medina, NY, 2014 to 2015

Rural Carrier Associate

         Efficiently sorted and loaded mail in vehicle, and delivered to customers along prescribed route.

         Collected monies and receipts where applicable, picked up mail from customers roadside boxes, and constantly enforced protocols for mail security.


WorkFit Medical, LLC, Rochester, NY, 2013 to 2014

Human Resource Manager

         Spearheaded full-scope HR operations inclusive of recruiting, interviewing, hiring, orientation, compensation, benefits, employee relations, performance management, and exit interviews.

         Provided current and prospective employees with key information about company policies, working conditions, benefits, wages, and opportunities for career advancement.

         Leveraged sharp problem solving abilities to mitigate difficult staffing issues and conflicts.

         Advised managers in critical employment laws surrounding equal employment opportunity and sexual harassment, and recommend critical changes to eliminate risk or liability.

         Seamlessly liaised between management and employees by responding to inquiries, interpreting and administering contracts, and swiftly resolving work-related problems.

Continued ►



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Delphi Healthcare, PLLC, Rochester, NY, 2009 to 2014

Medical Staff Coordinator

Maxim Management Services, LLC, Cheektowaga, NY, 2012

Credentialing Coordinator

         Systematically governed verification process of all professional licensure, education, liability insurance, and certification for medical staff to ensure regulatory compliance.

         Collected provider credentialing documentation, maintained provider database, and assisted providers in completing CAQH applications.

         Compiled monthly rosters in alignment with rigorous client reporting requirements, meticulously tracked license renewals to validate active status, and coordinated preparations for credentialing audits.


Orleans Community Health, Medina, NY, 2004 to 2013

Medical Staff Coordinator (2006 to 2013)

         Directed staff credentialing and re-credentialing activities by promoting cooperative efforts between medical staff, Medical Executive Committee, and Board of Directors.

         Served as critical resource to medical staff regarding relevant bylaws, rules, regulations and associated manuals, and prepared medical staff for Joint Commission survey.

         Functioned as executive secretary to elected medical staff officers and committee chairs.


Secretary to Director of Nursing / Benefits Specialist (2004 to 2006)

         Provided executive support to Director of Nursing with an emphasis on records maintenance, appointment scheduling, regulatory compliance, quality control, workflow optimization, and facilitating interdepartmental cooperation to achieve or exceed performance goals.

         Maintained up-to-date policy and procedure manuals for administrative operations, processed mail, and answered, screened, and routed incoming calls.

         Concurrently served as benefits specialist, advising and instructing staff in plans and pricing, sign-up process, and reimbursement policies.

         Processed new hire paperwork, conducted orientation twice monthly, and diligently maintained confidential personnel records.


Electronic Data Systems, Lockport, NY, 1993 to 2003

Voice Communications Coordinator

         Steadily advanced through a series of promotions based on loyalty, dedication, and commitment to results.

         Ordered voice and data services from third party and orchestrated delivery to meet contracted timescales.

         Administered audio and web conferencing services by setting up/amending/deleting user accounts, providing comprehensive user training, and resolving problems with services providers.

         Formulated databases and reports to precisely track service provider costs and loading/usage statistics.

         Captured significant cost savings by documenting inventory of phone hardware and software to eliminate unnecessary expenses.

Additional Experience:


Information Security Analyst / Service Relations Analyst, Electronic Data Systems, Lockport, NY

Personnel Administration Specialist, Army National Guard. Falls, NY, honorably discharged




Associate of Applied Sciences in Medical Staff Services

Dallas Community College/El Centro College


Associate of Applied Sciences in Business Administration

Bryant and Stratton Business Institute


Certified Notary Public


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●




















Please accept this letter and accompanying resume in application for the Payroll Clerk opportunity that is currently available with Orleans County Civil Service. In advance, thank you for your time and consideration.


As indicated, I bring to you a significant background in administrative operations with proficiency in all aspects of payroll processing and coordination. My strong employee relations skills and human resources experience will allow me to seamlessly transition into this role and garner immediate results. To complement these qualifications, I offer a resolute commitment to accuracy and efficiency which is essential in payroll management.


As a proactive contributor to your organization, you will find me to be a meticulous and personable professional committed to supporting you in achieving your objectives through an exemplary work ethic, initiative, and polished administrative talents. I am confident that I could be an asset to Orleans County Civil Service and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy










Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●


















Dear _______________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the (INSERT JOB TITLE) position currently available with (INSERT COMPANY NAME). Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me to be an integral participant in achieving your goals.


As discussed, I am a highly organized, detail-focused, and experienced administrative professional eager to launch a successful career as a dedicated member of your team. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.






Yyyyyy x. yyyyyy


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