Key Contributor & Effective Leader with 14+ years of experience supporting daily operations in fast-paced and high-stress environments within a variety of industries. Experienced in leading cross-functional teams, designing and implementing operational strategies, performing financial analysis, and providing operational support to members of executive management. Equipped with a keen ability to maintain rapport with others and diffuse escalated customer and/or employee situations.

Operations Management Project Management Financial Analysis Profit & Loss Analysis

Team Leadership/Training Report Generation Vendor Management Strategy Design/Implementation

Streamlining Operations Purchasing/Inventory Management Cost Reduction Budget Development/Planning

  Direct day to day technical operations within the organization which includes conducting complex repairs on aircrafts and maintaining knowledge of metal shims, seals, and structural braces

  Identify and order needed parts, work closely with vendors, and review/approve both paperwork and repairs on jobs prior to completion

  Supported daily operational functions within a retail store environment with a focus on increasing efficiency, productivity, and operational revenue

  Completed detailed employee cost analysis, diffused employee relations issues, managed purchasing related functions, and created comprehensive employee schedules

  Played a lead role in designing and implementing innovative sales/operations strategies, oversaw customer deliveries, and ensured organizational metrics were followed

  Facilitated management operations within a retail furniture store which held over $2 million in annual sales and required maintaining positive rapport with customers

  Supported members of executive leadership on a daily basis, identified strategies aimed at improving operational revenue, and completed detailed financial analysis

Additional Professional Experience Includes: General Manager, Ashley Furniture Homestore, 2003-2006