• Results-Focused Leader who offers a background in High-Volume Convention Services, Event Planning / Coordination, New Business Development, Budget / Expense Control, Cost-Reducing Initiatives, and Contract Negotiations; contributes talent in Team Building / Training, Strategic Analysis, Advertising, Public Relations, Client / Customer Relations, and Process Improvement; and exhibits an ability to see the big picture at all times.
• Top Performer with commendable accomplishments in high-volume event coordination and planning, and can rise above challenges to improve the bottom line, control costs, meet objectives, and drive winning results.
• Excellent Communicator who builds and sustains synergistic relationships with executives, business teams, vendors, sponsors, guests, designers, and clients while leading dynamic staff by example and with integrity.

  Capitalized on the opportunity to lead forward-thinking event planning initiatives, including planning, marketing, and executing meetings, online events, and multi-day conferences for domestic and international attendees, as well as collectively strategizing with executives to meet goals via targeted meetings and events.

  Exhibited solid multitasking skills toward profitably contracting with venues, managing BEO and room block processes, obtaining sponsors, and working with graphic designer and vendors to produce marketing materials.

  Maximized bottom-line results by directing web designer in creating and updating event websites and emails.

  Supervised installation, registration, and dismantling of teams, including managing the company s product sales booth, liaising among sponsors and hotel staff, and ensuring payment of vendors at event conclusions.

  Personally led comprehensive initiatives to increase event sponsor funding by 75%.

  Developed the company s first-ever how to manual governing the largest annual event.

  Re-negotiated key existing contracts to ensure event success (e.g. set-up days, 24-hour holds).

  Negotiated greatest number of event sponsors and multi-event sponsor contracts in company s history.

  Increased event registrations 30% by using writing / editing skills in copywriting event promo materials.

  Saving 15% average per project by controlling event expenses via soliciting bids and leading negotiations.

  Collaborated with graphic designer and vendors to achieve a polished, more professional company image.

  Streamlined meeting planning processes by providing detailed specs and resume information to hotels and generating a hotel service error rate of less than 5% and an attendee satisfaction rate of over 90%.

  Utilized broad scope of industry knowledge and dynamic business acumen toward leading convention services, including servicing an average of 25 international and domestic groups monthly, as well as assisting clients ranging from corporate, city conventions, government, and associations to tours and travel and SMERF.

  Directed comprehensive event service processes within a fast-paced environment, including handling banquet event orders and group resumes; running BEO, resume, and pre-con meetings; and liaising among vendors.

  Applied strong leadership talents toward directing one top-performing department assistant, one shipping and receiving clerk, and a banquet team, and served as key client contact and the go-to leader during events.

  Received two merit increases in one year due to performance excellence.

  Managed an entire hotel buyout event using all rooms, meeting places, and exhibit space.

  Established an international recognition program for groups in alignment with IHG s Winning Ways.

  Generated enhanced hotel team rapport, set operations team up for success, and increased client satisfaction and re-booking of business, including meeting sales department crossover goals for 2015.

  Improved hotel s resume and BEO processes, including updating the format of group resumes and group snapshot documents, creating a group feedback document used by all departments to capture challenges and wins for each group for future applications, and increasing the number of BEO meetings.

  Received multiple Trip Advisor and MEETINGScope mentions that helped the hotel to stay in Trip Advisor s Top 15 of Orlando hotels and as the #1 ranked Trip Advisor hotel on Walt Disney World property.

  Partnered with Walt Disney World reps while serving as members of Walt Disney World Participant Association and banquet team to create magical group stays, including Disney-themed meetings and food and beverage functions, room drops, and outings.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

  Strategically steered fast-paced event services for 60+ international and domestic groups monthly encompassing all citywide conventions, corporate, SMERF, and tour and travel markets, including conducting site tours, handling sales operations, detailing event orders and group resumes, and managing subcontractors.

  Effectively handled VIP / guest preferences and finalizing group invoices to ensure seamless financial efforts.

  Collaborated with human resources teams, including conducting staff interviews and on-boarding top new hires.

  Enforced all group contracts for attrition / cancellation, monitored group pickup, and negotiated room rates.

  Received Hilton Times Square Manager of the Second Quarter Award in 2013.

  Profitably upsold groups with sleeping room and catering revenue on a 28% average.

  Resolved unique group challenges for major events, including Hurricane Sandy and Super Bowl XLVIII.

  Developed a 24-item group pre-arrival questionnaire with a 37-item group service checklist to thoroughly advise staff of key group details to ultimately reduce client miscommunication and ensure satisfaction.

  Led targeted decision-making in the oversight of all restaurant event operations ranging from client consultations and contract negotiations and administration to communicating client visions to chef and staff.

  Leveraged client-focused communication skills in strategically coordinating efforts of wide-ranging vendors.

  Secured multiple placements in local publications.

  Successfully improved brand awareness within a highly competitive market.

  Continually achieved quality customer service vital to satisfying a demanding clientele.

  Expertly led high-volume non-profit event operations, including driving efficient event scheduling, meeting and / or exceeding key event goals per critical deadlines, and handling all facets of event execution to success.

  Built and sustained profitable event initiatives by driving all advertising and public relations efforts, along with resourcefully analyzing event needs and recruiting, training, mentoring, and managing high-quality volunteer staff.

  Increased event attendance rates by recruiting high-profile individuals to honorary committees.

  Collaborated with foundation s annual Champions for Children s awards luncheon at NYC s Yale Club.

  Spearheaded coordination of a major annual benefit at NYC s renowned Intrepid Sea, Air, and Space Museum involving 80+ corporate / non-profit exhibit booths, various entertainment, awards, and noteworthy speeches.

  Promoted speech made by keynote speaker, by Dr. Jane Goodall, primatologist and UN Messenger of Peace.

  Successfully managed highly popular, inspiring events by 2,500+ attendees.

  Collaborated with event participants to design and print innovative event materials.

  Creatively designed, produced, and disseminated invitations, registration packets, and event programs.

  Played a vital role in driving public relations efforts for clients at community events encompassing on-site booth logistics, as well as handling volunteer management and collateral distribution to maximize account success.

• Contributed experience in actively publicizing important environmental preservation events and public health issues with 100+ calendar listings, 10 editorials, and four community public affairs shows.

  Completed the agency s rigorous professional development program.

  Reached 3,000+ members of a target audience with campaign messages at events.

  Led a professional development seminar on new business RFPs and attained 98% positive feedback.

Bachelor of Arts in Sociology University of California Los Angeles

Certified Meeting Professional (CMP) Prep Coursework (4.0 GPA) New York University

Delphi Sales & Catering Software ￨ Opera ￨ OnQ Property Management Systems

Infusionsoft Small Business Software ￨ Microsoft Office (Word, Excel, PowerPoint, Outlook)

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in High-Volume Convention Services, Event Planning / Coordination, New Business Development, Budget / Expense Control, Cost-Reducing Initiatives, and Contract Negotiations. I am also well-versed in Team Building / Training, Strategic Analysis, Advertising, Public Relations, Client / Customer Relations, and Process Improvement, among other areas. To complement my background, please note that I attained a Bachelor of Arts in Sociology from the University of California, Los Angeles. I also completed Certified Meeting Professional (CMP) Prep Coursework (4.0 GPA) at New York University.

An example of recent experience includes my role as a Convention Services Manager for IHG Holiday Inn Orlando within in the Walt Disney World Resort s Disney Springs area where I expertly led high-volume convention services operations, including servicing an average of 25 international and domestic groups monthly, as well as assisting clients ranging from corporate, city conventions, government, and associations to tours and travel and SMERF. Within this role, I successfully directed all facets of event service processes within a fast-paced environment, including handling banquet event orders and group resumes; running BEO, resume, and pre-con meetings; and liaising among vendors. I also managed one top-performing department assistant, one shipping and receiving clerk, and a banquet team, and served as key client contact and the go-to leader during events.

A sampling of my achievements with my employer included:

  Receiving two merit increases in one year due to performance excellence.

  Managing an entire hotel buyout event using all rooms, meeting places, and exhibit space.

  Establishing an international recognition program for groups in alignment with IHG s Winning Ways.

  Generating an enhanced hotel team rapport, set operations team up for success, and increasing client satisfaction and re-booking of business, including meeting sales department crossover goals for 2015.

  Improving hotel s resume and BEO processes, including updating the format of group resumes and group snapshot documents, creating a group feedback document used by all departments to capture challenges and wins for each group for future applications, and increasing the number of BEO meetings.

  Receiving multiple Trip Advisor and MEETINGScope mentions that helped the hotel to stay in Trip Advisor s Top 15 of Orlando hotels and as the #1 ranked Trip Advisor hotel on Walt Disney World property.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my skills, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy