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Yyyyyy x. yyyyyy
- 838 E. Harvard Rd. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Automotive Sales Manager/General Manager
Qualifixxxxxxtions Profile
Self-assured and market-driven management professional with over 22 years providing high performance business management, sales, customer service, financial management, administration, and relationships management in the highly competitive automotive dealership industry.
Strong passion for achieving business objectives through innovation and promoting a satisfying customer experience.
Detailed, well-organized, and resourceful with multitasking and prioritization skills that achieve expected outcomes from limited resources.
Strong people management, decisive leadership, and exceptional interpersonal communixxxxxxtion skills that inspire customer confidence while forging a diverse workforce into a united front in achieving shared objectives.
Key Expertise
Sales Management
Marketing & Sales (Trad. & Online)
Aftermarket Automotive Retail Sales Management
Customer Service Management
Sales Negotiations & Closing
Aftersales Service Management
Business Operations Management
Strategic Planning & Execution
Business Development
Vendor/Contract Management
Relationship Management (Clients, Vendors & the Public)
Fisxxxxxxl & Budget Administration
Project/Program Management
Process/Workflow Improvement
Continuous Quality Improvement
Inter-Office Coordination
Financial
Corporate Accounting
Profitability Management
Credit & Financing Strategies
Risk Management
Administration
Personnel Administration
Organizational Development
Manpower Sourcing & Recruitment
Performance Appraisal
Staff Supervision & Training
Office & Staff Administration
Professional Experience
Penske Mercedes Benz West Covina, XXXXXX
Pre-Owned Xxxxxxr Sales Director / New Xxxxxxr Sales Manager May 2009 Present
Manage all aspects of sales in both new and used xxxxxxr inventories, ensuring profitability and high performance customer service that promote business growth.
Build relationships with banks and promote financing solutions to close sales deals and increase revenue streams.
Auto Nation Inc. Power Ford Torrance, XXXXXX
General Manager Sep 2007 May 2009
Provided tactixxxxxxl directions in managing the dealership covering sales, finance, customer service, aftersales maintenance service, and parts inventory. Maintained one of the highest CSI in the area in terms of service and sales.
Increased market share and gross sales in both new and used xxxxxxr sales, reducing dealer expenses without compromising service quality, and averaging 35-40 day inventory movement in used xxxxxxrs and less than 90 in new xxxxxxrs
Promoted and increased wholesale parts business with less than s 37-day supply in parts.
Increased customer pay-in service through an innovative service drive process and cost-effective labor rates.
Down Town LA Motors Mercedes Benz Xxxxxx, XXXXXX
Pre-Owned Sales Manager 2004 2007
Managed used xxxxxxr sales using the buy and sell business model, providing exceptional customer service, negotiating sales deals, hiring and training sales staff, astute budgeting, and cost containment.
Developed and implemented new procedural and automated systems that increased productivity and service quality.
Drive Time Xxxxxxr Sales, Inc Xxxxxx, XXXXXX
Regional Manager, 1994 2004
Provided leadership and strategic direction in managing the operations of 13 dealerships in Xxxxxx, Las Vegas and New Mexico. Harnessed limited resources to maximize operating profitability, customer service quality, and inventory movement that effectively achieved overall business objectives.
Recruited and developed a management team that created a culture of innovation, and market-driven professionalism in all staff positions, while ensuring compliance with standards in work ethics, safety, and performance.
Liaised between ranks and senior management in resolving issues affecting sales and operations.
Eduxxxxxxtion
B.A. in Business Management, AMERIXXXXXXN UNIVERSITY IN XXXXXXIRO Egypt (1987)
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