Dynamic and team-driven senior-level Learning & Talent Development professional with over 15 years of proven achievement in aligning staff performance with corporate goals. Passionate leader who drives strategy and delivers transformative solutions. Thrives in fast-paced, deadline-driven working environments that demand flexibility and attention to detail. Leverages knowledge to liaise successfully with clients and colleagues at all levels to foster lasting partnerships and devise strategies that align with business needs. Excels as both an independent contributor and cross-functional team leader. Experienced in working independently using strong organizational skills and attention to detail. Adept at maintaining lasting and beneficial relationships with clients, colleagues and managers. Able to excel individually or as a cross-functional team member; works well with individuals and teams at all company levels. Seeking a director-level role rooted in Learning or Talent Development that will offer opportunities for professional growth.

Talent Development & Planning | Stakeholder Relations | Personnel Retention | Staff Engagement

Organization | Time Management | Resource Allocation | Process Redesign & Improvement | Sales Management/Coaching Performance Development | Leadership Training | Presentation Skills | 360 Feedback | Windows | MS Office

         Fuel creation of innovative of corporate training and development that serves to heighten organizational efficacy, boost levels of employee engagement and help improve internal corporate communications strategy

         Collaborate with senior leadership and Human Resources staff to develop and execute talent growth, retention and development programs for corporate and retail employees; included implementation of the following:

o    Comprehensive New Hire Orientation for all corporate personnel

o    Corporate Leadership Development Program

o    An eight-course program that processed 230 participants in two years with 96% application to current role

o    Introduction of Buyer and Merchant Training classes and new hire training for functional positions

o    Customer Service/Leader on Duty Programs for over 550 North American store programs that increased customer satisfaction scores within weeks of execution

o    Use of an Employee Engagement survey, given to 1200 corporate employees; put forth a 100% Department Action Plan

o    A Leadership Feedback Survey to gather individual manager feedback; served as a 45/90 check-in for new Executives

         Work closely with HR business partners to create talent management tools, e.g. performance reviews, succession planning and career development efforts

         Launched and managed Employee Recognition Program; managed corporate introduction in 2013 and retail in 2014 until now

         Craft custom onboarding programs that deliver level-appropriate for Executive (Corporate), Regional Director (Store Operations) and Manager-Associate staff

         Introduce LMS Success Factors

o    Partner with external vendor to launch learning content via Success Factors

o    Saw a 30% adoption rate of learning content within first 45 days and a 75% increase in compliance training completion

         Lead corporate communication efforts, including development of a bi-weekly corporate newsletter and weekly corporate memo board; also launched and currently manage a corporate intranet site

         Liaised with recruiters, HR professionals, and senior leaders to evaluate, coordinate and execute effective training programs based within the LA Metro region

         Supported two Regional Banking Divisions to identify skill gaps and determine needs related to retail coaching, sales, service delivery and training assessment/facilitation

         Supervised a five-person team and conducted site management efforts; directed training, allocated resources, delivered consultative services and collaborated with local leadership to deliver peak solutions for time-sensitive manners

         Oversaw Business Training Consultants at the local training site while simultaneously acting as a director for additional programs

         Personally coordinated and managed 12 Personal Banker Programs with 240-480 employees, up to 30 Teller Programs with 240-480 employees, as well as 6-10 specialized team member programs based on the number of new employees each quarter

         Bolstered sales figures, store service scores and division effectiveness by completing store visits and using individual coaching

         Devised plan to hire, train, and assign over 100 staff to introduce them to their respective programs in a timely manner within four days after receiving shutdown notice from a credit affiliate; resulted in regional recognition from management personnel

         Designed and set forth an Essential Learning Path follow-up process that streamlined functions and improved completion rates for over 3.5K Personal Bankers and Tellers across business unit

         Led various Essential Learning programs for multiple team members roles

         Coordinated and led training for all retail banking positions including Tellers, Personal Bankers and Service/Store Managers

         Regarded as team expert and ran Teller training; updated curricula and training in accordance with regional business needs and procedural updates

         Managed projects to assess efficacy of training programs; measured effectiveness amongst new and experienced team members

         Drove the execution of program delivery plans for Tellers; maintained all group updates and revisions

         Directed an accomplished team of more than 20 employees in surpassing sales and service goals; worked diligently to achieve customers total financial goals

         Fostered a collaborative environment geared towards holistic achievement of both individual and team objectives; yielded heightened levels of profit, sales and quality service

         Managed all operational duties, ensuring the store s compliance with all state and federal regulations while maintaining the strictest standards in ethics and internal controls

         Exceeded quarterly teller contribution sales goals by a minimum of 5% for 20 consecutive quarters; done via use of daily observations, performance coaching efforts and monthly reviews that focused on evolving prospects and long-term goals

         Scored a minimum of 95% all annual operational integrity audits for all locations

         Advocated for the District Forward Hire Teller initiative used to determine what drove high turnover rate and the actions needed to quickly reverse trends; effort served to decrease district-wide new hire attrition by 10% over the course of eight months

Certification, SHRM-CP (in progress)

Bachelor of Arts, Political Science, University of California-Irvine

March 16, 2018

Hiring Agent Name

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Company Name

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Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to the table over 15 years of dynamic training operations management experience in various client and personnel support-centric roles with Rue 21. I consider myself an expert in working autonomously using attention to detail, paired with strong time management and organizational skills.

  In any role I take on, I am adept at establishing and maintaining mutually beneficial relationships with both clients and colleagues. I am a strong verbal and written communicator with high-caliber stakeholder relations skills.

  As a professional, I pride myself on my reliability, integrity and. I work tirelessly to achieve sales and training goals as both an individual contributor and cross-collaborative team member. No matter the circumstance, I am able to tackle all challenges presented before me with tenacity and determination.

  I use example-based leadership to lead my team towards logistical and strategic success. I feel that a team is only as good as its leader and this mentality fuels me to achieve or exceed all goals set before me.

  Outside of my career chronology, I have a Bachelor of Arts in Political Science from the University of California at Irvine. I consider myself a lifelong learner, always willing to grow and develop as I progress in my career. I am also in the process of earning my SHRM-CP Certification.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume