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Accomplished management leader with a work history of consistently exceeding performance goals.
Stellar listening, verbal communication and interpersonal skills to gain the trust of key stakeholders.
Proactively identified and resolved problems in real time in order to implement favorable solutions.
Outstanding time management, attention to detail and organizational skills to juggle multiple priorities.
Revenue Generation Team Building/Leadership Staff Management/Training
Profit and Loss Inventory Control Strategic Planning
Merchandising Customer Service Quality Control
Whole Foods Market Jan. 2015-Present
Supervisor, Prepared Foods Department Palm Beach Gardens, FL
Lead operations and a team of customer service professionals to maximize their potential and excel.
Train, mentor and coach team members on best practices of daily operations.
Schedule employees for shifts and delegate responsibilities to individual team members.
Ensure products are well-presented and merchandising displays draw the attention of shoppers.
Control department inventory, including for equipment and supplies.
Display diplomacy and tact to identify and resolve problems in a timely and efficient manner.
Maintain a culture focused on the highest quality production standards.
Publix Super Markets, Inc. July 1987-Oct. 2014
Deli Manager, Palm Beach County, FL (Jan. 1992-Oct. 2014)
Oversaw the performance of eight different deli departments across Palm Beach County.
Consistently met or exceeded sales performance objectives, including winning sales contests; ranking No. 1 on two separate occasions; and achieving Top 10 rankings many times out of thousands of stores.
Groomed assistant deli managers and other employees for promotions to positions of greater responsibility, providing valuable, hands-on training, coaching and mentoring.
Chosen by superiors to help decorate new deli departments.
Accurately controlled and maintained inventory by creating a well-organized system.
Monitored the profit and loss of locations and ensured employees adhered to standards of high quality.
Spearheaded merchandising efforts, including following plan-o-grams (POGs).
Managed receiving functions, including safely unloading products from trucks.
Title (July 1987-Jan. 1992)
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