Yyyyyy x. yyyyyy

Thorold, ON L2V 4R3 ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

High-Volume Administrative Operations ￨ Account Management ￨ Accounts Receivable ￨ Auditing

Strategic Analysis / Planning ￨ Trends Tracking ￨ Multi-Project Management ￨ Workflow Prioritization

Data / Records Management ￨ Profit / Loss ￨ Cost / Expense Control ￨ Team Building / Training ￨ Customer Service

Details-Focused Team Player who makes sound decisions to reflect positively on administrative, business, account management, and recordkeeping initiatives and align with an employer s vision, value, and goals. Top Performer who offers solutions-centric critical thinking and solid time management skills, including rising above fast-paced administrative challenges to achieve winning outcomes and quickly adapting to evolving business scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, administrative teams, and customers, and who leads peers by example and with ethics and integrity.

Career Highlights Include:

  Excelling within both autonomous and / or collaborative environments.

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Cross-functionally interfacing among peers to deliver high-quality products / services.

  Providing hands-on support always willing to go the extra mile to surpass the status quo.

Assistant Manager McDonald s Canada RSE, Inc., Burlington, ON 2007 2017

Capitalized on the opportunity to lead forward-thinking business operations, including strategically directing short- / long-range planning while continually liaising among executive-level management to optimize the success of selling programs and profitable initiatives. Recruited, trained, mentored, and managed a quality-focused team of 80+ staff, including consistently facilitating targeted coaching via constructed feedback, objective evaluations, and long-term professional development and career growth assistance. Handled payroll operations.

  Reduced and controlled expenses by collectively improving resource allocation.

  Coordinated, developed, and disseminated weekly sales reports to track team success.

Customer Service ￨ Order Service Leon s Furniture Warehouse, Burlington, ON 2003 2007

Maximized bottom-line results by generating and distributing high-volume daily reports and order acknowledgements to assist personnel in analyzing, managing, and driving growth in competitive markets. Collected, monitored, and evaluated customer requirements to achieve desired delivery time and order fill rates.

  Built up-to-date knowledge of store policies in payments, returns, and exchanges.

  Developed rapport with customer base by handling difficult issues with professionalism.

Office Manager ￨ Administrative Assistant Roger s Communications Intec, Niagara Falls, ON 2001 2003

Utilized broad scope of industry knowledge toward driving efficient administrative operations, including serving as a resourceful liaison between company president and clients regarding new business development and client account management. Courteously met incoming customers and provided immediate, solutions-centric support.

  Increased purchase totals by promptly recommending add-on items.

  Proactively investigated issues and drafted responses to urgency-based requests.

  Developed and managed filing and organizational systems for records, reports, and documents.

Additional Pre-2001 U.S. and Canadian Accounts Payable and Auditing Experience Provided Upon Request

Regional Occupational Program Certificate

Studies in Finance ￨ Business Administration ￨ Personal Banking

Emergency First Aid Certified ￨ CPR C-Lay Rescuer Certified (Expires 2020)

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Able to Quickly Master New Software as Required

Yyyyyy x. yyyyyy

Thorold, ON L2V 4R3 ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer experience in High-Volume Administrative Operations, Account Management, Accounts Receivable, Auditing, and Data / Records Management. I am also well-versed in Strategic Analysis / Planning, Trends Tracking, Multi-Project Management, Team Building / Training, and Customer Service, to name a few, and consistently achieve winning outcomes due to my superior skills in critical thinking, time management, workflow prioritization, and attention-to-detail.

To complement this experience, please note that I earned a Regional Occupational Program Certificate and completed studies in Finance, Business Administration, and Personal Banking.

Throughout my career, I have excelled in progressive administrative, business support, and leadership roles for high-profile McDonald s Canada RSE, Inc., Leon s Furniture Warehouse, and Roger s Communications Intec employers where I demonstrated my myriad of professional talents toward managing high-volume accounts and proactively resolving account challenges, as well as building a mutually beneficial rapport with a large-scale customer base, key decision-makers, and peers to boost success in deadline-driven environments.

A sample of my achievements included:

  Coordinating, developing, and disseminating weekly reports to track success.

  Proactively investigating issues and drafting responses to urgency-based requests.

  Developing and managing filing and organizational systems for records, reports, and documents.

As this is just an example of my abilities, please refer to my enclosed resume for additional experience.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy