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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Profile of Qualifications
Dynamic, driven and expert-level management professional with a 20-year history of proven leadership experience. Hardworking and dependable with a team-focused demeanor; skilled in driving productivity, leading to the timely fulfillment of multi-million-dollar projects within the private and government sectors. Works diligently to achieve or surpass organizational goals, both as an independent achiever and active group member. Seeking an Operations Manager or District Manager role that will allow for leverage of skills and offer opportunities for continued professional growth.
Key Areas of Knowledge & Expertise
Cross-Functional Leadership ~ Time Management ~ Collaborative Problem Solving ~ Strategic Planning & Analysis
Cost Control ~ Resource Allocation ~ Product & Service Sales ~ Operational Acumen ~ Accountability ~ Supervision
Interpersonal Communication ~ Organization ~ Critical Thinking ~ Attention to Detail ~ Bilingual (Spanish & English)
Technology: Microsoft Word, Excel, PowerPoint, Adobe PageMaker and Adobe Acrobat
Professional Experience
IRON MOUNTAIN, INC.: Operations Manager, Record Management (2012-2016)
Directed daily record management for a facility spanning millions of square footages
Oversaw $20M in annual revenue within the Atlanta market; aimed to cut costs and boost customer satisfaction through careful recruitment, hiring, training and mentoring of high-caliber professionals
Made certain that new and experienced employees alike comprehended and adhered to all pertinent safety and security procedures and protocols
Worked collaboratively with team to deliver quality service, surpass production goals and achieve quality metrics using motivational monitoring and coaching methods; led by example with much success
Precisely developed staffing workflows to ensure adequate coverage and execute daily reporting measures that included critical data points relative to business trends and operational performance
Liaised effectively with staff regarding procedural modifications, company initiatives, program developments, recruitment efforts and other essential functions
Played an integral role in administering personnel discipline as needed, as well as the completion of regular performance assessments
Bolstered profit levels by effectively governing core costs; aimed for the utmost in efficiency throughout all production, service and quality metrics
Suggested and put into action process improvement plans aimed at accomplishing operational excellence
Ensured compliance with applicable federal, state, provincial and local laws, as well as, corporate policies when taking on an active role in the Facilities Management and the Self Audit program efforts
Consistently communicated with the front line team during regularly-scheduled meetings to review service levels, determine adequacy of performance, garner feedback and remove any present barriers
RICOH: PRODUCTION /PROJECT /OPERATIONS MANAGER I & II (2001-2012)
Efficaciously led multi-million-dollar initiatives nationwide across industries including oil and gas, banking, insurance, healthcare, legal and human resources
Headed leadership and management training for Site Managers while simultaneously instructing over 70 employees on logical document determination, scanning, image conversion and classification best practice
Trained and supervised a competent and talented professional team; worked to streamline and refine standard operating procedures (SOPs) that served to exceed client expectations
Collaborated with sales personnel to develop and manage projects; coached team members by identifying strengths of individuals in determining workflows and assignments for each team member
Engaged in pre-sales actions to assess client requirements and expectations; authored Statements of Work to supplement proposals
Conducted audit processes each week, month, quarter and year with a focus on security and finance measures
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RICOH: PRODUCTION /PROJECT /OPERATIONS MANAGER I & II (Continued)
Upheld an environment rooted in workplace integrity and responsibility by fostering an optimistic work climate and developing streamlined working relations amongst all internal departments
Assessed and altered the cost of goods and reconciled P&L statements to aid in exceeding financial forecasts
Kinko s, Inc.: Store MANAGER (1999-2001)
Supervised over 30 professionals in administering successful branch sales that aligned with the company s profitability objectives; actively mentored a skilled sales team in managing their individual account portfolios
Reorganized branch operations by streamlining workflows, revamping the organizational structure, and infusing an engaging business philosophy; yielded notable store ranking increases from the bottom 10 to the top 10 within 18 months
Guided and trained newly-hired Store Managers and promoted Assistant Managers to Branch Manager roles in other store locations within the region; used development tools that served to improve upon performance levels
Successfully increased revenue by an average of 16%; grew income from $1.5M to $2.2M and net operating profit from 6% to more than 17% over the course of an 18-month time frame
Education & Credentials
Master of Business Administration, Human Resources Management, University of Phoenix
Bachelor s Degree, Organizational Leadership, Mercer University
Associate of Science, Marketing Management, Broward Community College
Volunteer, Iron Mountain s Moving Mountains initiative
Related Coursework
Four Project Managers by the Hampton Group ~ Professional Project Manager Course ~ Dale Carnegie Management Training
Dale Carnegie Leadership Training for Managers Course ~ Covey s Principle Centered Leadership Course
Covey s The Seven Habits of Highly Effective People Course ~ Communication for Effective Leadership Course
Total Quality Management Course ~ Day-Timer Four-Dimensional Time Management Course
Awards & Honors
Received a series of Excellence Achievement Awards, including being recognized as the Top Branch nationwide for Outstanding Cost of Goods, Profit Margins, Revenue Results and Production Labor
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