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Yyyyyy x. yyyyyy

xxxxxx SW 173rd Terrace Xxxxxx, XXXXXX xxxxxx

Summary of Qualifications


  Bilingual (English and Spanish) communicator with excellent listening and interpersonal skills.

  Impeccable ethics, judgment and stellar attention to detail skills in order to achieve stated objectives.

  Quick learner that is adaptable, versatile and xxxxxxexible to prioritize effectively and proactively resolve problems.

  Solid time management and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Word and Excel.

Areas of Expertise


> Customer Service > New Business Development > Staff Mentoring/Training

> Policies & Procedures > Marketing/Promotions > Operations Management

Professional Experience


Customer Service Representative, UnitedHealth Group Xxxxxx, XXXXXX Dec. 2015-Present

  Demonstrate excellent verbal communication skills while answering a high-volume of incoming telephone calls.

  Communicate effectively with physicians, hospital/pharmacy and insurance members.

  Provide an exceptional quality experience to key stakeholders, including conducting research.

  Showcase strong technical competency by utilizing four different software systems (Facets, Miim, RX Connection and ICUE) to verify prior authorizations.


Customer Service Representative, Armando s Wholesale Xxxxxxowers Linden, NJ Sept. 2008-Nov. 2015

  Collaborated with team members to provide customer support while responding to questions and call requests.

  Developed and executed targeted strategies which improved sales.


Customer Service Representative/Sales, True Vance Hackensack, NJ July 2007-Aug. 2008

  Met and exceeded monthly sales goals, improving territory sales to $250,000 while selling voice and data/video services across four states to apartment buildings and condominium associations.

  Secured sales and services as National Sales Representative for Verizon Engineering Fiber Optics.


Customer Service Supervisor, Go America Communications Hackensack, NJ Jan. 2000-June 2007

  Successfully built, launched and led a Customer Retention Department, including coaching team members.

  Helped increase business and boost customer satisfaction levels.

Education and Training


Associate of Science (AS), Business Administration, Union County College



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