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Yyyyyy x. yyyyyy

- 2245 E1 5th St. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Facilities Management

Qualifications Profile


    Self-assured and results-driven management professional with more than 16 years providing high-performance facilities management mostly in the retail industry.

-    Exhibited strong dedication to process efficiencies that provide operating cost advantage in facilities management supporting front line customer service for retail sales in growing the business.

-    Detail-oriented with analytical thinking to resolve project management issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that enable collaborative engagements so critical in managing facilities that support multi-disciplinary teams in growing the business.


Key Expertise

Business Operations Support

    Tactical & Operations Planning

    Facilities Management

    Customer Service Management

    Relationship Management (Clients, Contractors, & Suppliers)

    Budget Administration

    Project Management

    Supply Chain Management

    Policies & Regulatory Compliance


    Staff Supervision & Training

    Vendor/Contract Management

    Office & Staff Administration

    Records & Document Management


    Creativity Tools: Adobe Photoshop, Illustrator, PageMaker, ACT,

    Productivity Tools: MS Office (Word, Excel, PowerPoint, & Outlook)


Professional Experience


Starbucks Coffee Compaxxxxxx Xxxxxx, XXXXXX Facilities Services Manager Nov 2004 Present

    Provide strategic direction in managing operations, renovations, and construction of facilities covering 80 stores within the Xxxxxx Metro, overseeing Capital and R&M project management, as well as LEED commissioning of all new stores in assigned areas.

    Serve as a Subject Matter Expert responsible for managing and maintaining building facilities.

    Develop and administer annual departmental operating budget while executing annual plans

    Install and operationalize equipment within tight timeframes, leveraging established relationships with key vendors to ensure deliverables are met while achieving cost advantages in negotiated purchases.

    Managed full rebuild of 2 stores in Long Beach area devastated by Super Storm Sandy, ensuring all damaged equipment and facilities were repaired/replaced in time for planned re-opening.


L Occitane, Inc. Xxxxxx, XXXXXX Retail Facilities Manager / Project Manager Aug 2002 Oct 2004

    Managed facilities operations, maintenance and related projects, overseeing staff performance, vendor assignment and approvals for all maintenance requests.

    Interacted with district managers, regional managers and principle operators to deliver expected services in facilities management, responding to new and open facilities maintenance issues, and providing weekly updates to field operations on new and open requests.

    Ensured compliance with department objectives, safety regulations, and performance standards, while managing department budgets, vendor contracts, and construction projects for new and expanded retail business facilities.

    Explored and identified locations for new store openings, serving as Project Manager overseeing new store commissioning from lease signing to grand opening day.


Pinpoint Data Corporation Xxxxxx, XXXXXX Office Facility Manager Aug 2000 Jul 2002

    Provided administrative support in managing office facilities, overseeing efficient transfer of offices with the least operational disruption, providing HR, accounting, and telecommunications support, and assisting the CEO in coordinating travel arrangements, meetings, appointments, and event management.


Education & Credentials


    Bachelor of Arts Degree, cum laude, BARUCH COLLEGE, CITY UNIVERSITY OF XXXXXX (1997)

Professional Training & Certifications

    Starbucks Certified Coffee Master | Starbucks LEED certified (Leadership in Energy and Environmental Design)

Awards & Recognition

    Partner appreciation award chosen among about 28 nominees for outstanding team player, individual achievement

    Green Apron Award for receiving all 5 green apron behaviors.

    M.U.G. (Moves Of Uncommon Greatness) awards

    Individual and Team Bravo Awards for exhibiting outstanding performance


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