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- 2245 E1 5th St. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Self-assured and results-driven management professional with more than 16 years providing high-performance facilities management mostly in the retail industry.
- Exhibited strong dedication to process efficiencies that provide operating cost advantage in facilities management supporting front line customer service for retail sales in growing the business.
- Detail-oriented with analytical thinking to resolve project management issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Strong people management and interpersonal communication skills that enable collaborative engagements so critical in managing facilities that support multi-disciplinary teams in growing the business.
Business Operations Support
Tactical & Operations Planning
Customer Service Management
Relationship Management (Clients, Contractors, & Suppliers)
Supply Chain Management
Policies & Regulatory Compliance
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Creativity Tools: Adobe Photoshop, Illustrator, PageMaker, ACT,
Productivity Tools: MS Office (Word, Excel, PowerPoint, & Outlook)
Provide strategic direction in managing operations, renovations, and construction of facilities covering 80 stores within the Xxxxxx Metro, overseeing Capital and R&M project management, as well as LEED commissioning of all new stores in assigned areas.
Serve as a Subject Matter Expert responsible for managing and maintaining building facilities.
Develop and administer annual departmental operating budget while executing annual plans
Install and operationalize equipment within tight timeframes, leveraging established relationships with key vendors to ensure deliverables are met while achieving cost advantages in negotiated purchases.
Managed full rebuild of 2 stores in Long Beach area devastated by Super Storm Sandy, ensuring all damaged equipment and facilities were repaired/replaced in time for planned re-opening.
Managed facilities operations, maintenance and related projects, overseeing staff performance, vendor assignment and approvals for all maintenance requests.
Interacted with district managers, regional managers and principle operators to deliver expected services in facilities management, responding to new and open facilities maintenance issues, and providing weekly updates to field operations on new and open requests.
Ensured compliance with department objectives, safety regulations, and performance standards, while managing department budgets, vendor contracts, and construction projects for new and expanded retail business facilities.
Explored and identified locations for new store openings, serving as Project Manager overseeing new store commissioning from lease signing to grand opening day.
Provided administrative support in managing office facilities, overseeing efficient transfer of offices with the least operational disruption, providing HR, accounting, and telecommunications support, and assisting the CEO in coordinating travel arrangements, meetings, appointments, and event management.
Education & Credentials
Bachelor of Arts Degree, cum laude, BARUCH COLLEGE, CITY UNIVERSITY OF XXXXXX (1997)
Professional Training & Certifications
Starbucks Certified Coffee Master | Starbucks LEED certified (Leadership in Energy and Environmental Design)
Awards & Recognition
Partner appreciation award chosen among about 28 nominees for outstanding team player, individual achievement
Green Apron Award for receiving all 5 green apron behaviors.
M.U.G. (Moves Of Uncommon Greatness) awards
Individual and Team Bravo Awards for exhibiting outstanding performance
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