- 810 South Canal St Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Sr. Operations Manager (Banking)

Qualifications Profxxxxxxe

    Self-assured, dynamic, and results-driven management professional with more than 35 years providing high-performance operations management, customer service, and HR administration mostly in the financial service, pharmacy, automotive dealership, travel, and media businesses.

-    Proven dedication to process efficiencies and standardization in service operations that resulted in 200% increase in productivity, 75% reduction in training time, operating cost savings of $5M and 25% increase in sales revenue.

-    Detaxxxxxx-oriented, analytical and methodical with critical thinking to strategize solutions applying IT disciplines in resolving issues involving operational practices, creating cost and service quality advantages in the process.

    Flexible and adaptable with quick learning abxxxxxxities to reach high productivity levels in fast-paced work environments.

    Well-organized with multitasking and prioritization skxxxxxxls that optimize resources to achieve outstanding results.

    Effective people management and interpersonal communication skxxxxxxls that inspire confidence whxxxxxxe forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Business Operations Management

    Strategic Planning & Execution

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Change Management

    Six Sigma Methodologies

    Concurrent Project Management

Administration

    Policies & Regulatory Compliance (i.e. GAAP & Sarbanes-Oxley, etc.)

    Banking Services Administration

    Mortgage/Loan Administration

    Payroll & Benefits Administration

    Personnel Administration

    Performance Appraisal

    Career Development

    Staff Supervision & Training

Technical

    Apps: ADP, Ceridian, MSA, MRI Skyline, , Callidus, Reynolds & Reynolds, Metavante, Credit Master (Lotus Notes)

    ERP: SAP/R3

    Productivity Tools: MS Office Acrobat, & Lotus Notes

Professional Experience

Northern Trust Xxxxxx, XXXXXX

    Manage daxxxxxxy routines of 3 sections in the Loan Operations Department supervising a team of 12 professionals in handling incoming loans (new, renewal, special loans), securing funding approvals, and standardizing documentation in 3 Loan Operations regions serving mortgage loans, commercial, and construction loans for clients nationwide.

    Process loans and payments for Wealth Management and C&IS clients.

    Coordinate with the Loan Records team in managing 80,000 fxxxxxxes, processing the re-conveyances for all paid loans as well as all Federal, Credit, Stock, and Compliance Audits.

    Develop project goals and establish short-term priorities, ensuring timely and accurate completion of projects, and conducting performance management and career development.

Achievements to date:

    Saved the department $5M in service and late fees, reducing turnaround time for mortgage and loan applications.

    Reduced onboard training time by 75% whxxxxxxe increasing productivity by 200%.

    Created and implemented Web based Process and Procedure catalog for 2 sections, facxxxxxxitating the same process for 7 additional sections, nationally and internationally.

    Executed performance metrics and redesigned standards by streamlining workflows and using Six Sigma methods.

    Integrated a hybrid partnership system that maximizes efficiency and created co-dependences for success.

    Produced 100% success rate with Audits and compliance from previously faxxxxxxed reviews.

CVS Caremark Hollywood, FL

    Provided strategic direction and retaxxxxxx leadership driving daxxxxxxy operations, working in tandem with other store managers to execute CVS's corporate vision with annual sales exceeding $123B.

    Marshaled and motivated 5-10 associates, enriching team development, to help cultivate a retaxxxxxx experience focused on superior customer service and loyalty.

Achievements:

    Successfully surpassed My Customer Experience (MCE) requirements, bringing store rating to top 20% among district stores, increasing sales revenue by 25% to meet store budget standards.

    Developed and executed continuing education and retraining procedures that set standards for staff to meet goals.

- 810 South Canal St Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

AutoNation, Inc. Fort Lauderdale, Fl.

    Provided full-cycle project management, developing and testing complex rules in the Callidus environment required for payment, data integration and reporting, conducting business needs analysis, working with several users and business automation sponsors.

    Documented Project Management life cycle, Sarbanes Oxley requirement fulfxxxxxxlment, and internal management, collaborating with internal DBA, Oracle/UNIX, Engineering, and Reporting teams on all Callidus environments.

Achievements:

    Generated cost savings of over $2M for the department, implementing standardized documentation processes that cost-effectively managed training and changes in compensation rules.

    Successfully implemented projects related to Business Ethics, ADP WEB GL payroll interface and ADP Reporting:

    Instrumental in the testing and upgrading of payroll systems from ADP EV3 ADP EV5.

    Managed and coordinated multidisciplinary projects, including implementation of new product schedules, administering nationwide Field Training, maintaining documentation, and allocating resources for DMS Standardization projects across the nation.

    Responsible for IT Project Change Management, ANOF, F&I Cost Control and Sarbanes-Oxley compliance.

    Coordinated and planned the execution of an expanded Chart of Accounts and Payroll template changes.

    Coordinated multifunctional IT Teams and vendors to implement business solutions and resolve issues aimed at providing strategic advantages in process efficiencies, customer service quality, and productivity yields.

Achievements:

    Successfully executed implantation of the DCS Inventory Integration for all manufacturers, as well as the Standardization of Automation Add Units (AAU) and Reynolds & Reynolds Inventory control for all dealerships.

    Increased overall department efficiency, customer service and system implementation by 85% on average.

    Created and developed a sub-department for product implementation and support - DMS Support Team.

Cross Country TravCorps Boca Raton, Fl. Field Staff Payroll Director - CPP, SPHR 2002 2003

JFK International Air Terminal, LLC Queens, NY Payroll, Benefits & HR Manager - CPP, SPHR 1998 2001

Graham Windham, Inc. New York, NY Employment Manager 1996 1998 | 1993 1994

Time Warner Communications New York, NY Payroll Supervisor 1990 1993

Morgan Stanley DWR & Co. New York, NY Payroll Supervisor/Control Unit Leader 1988 1990

The Federal Home Loan Bank of NY New York, NY Examination Administrator 1987 1988

Citibank, NA New York, NY General Utxxxxxxities Clerk 1984 1985

Macy s Brooklyn, NY Supervisor, Sales 1981 1988

Mxxxxxxitary Service

U.S. Marine Corps Fort Schyler, NY Staff Sergeant Logistics & Budget Administration 1983 1989

Education & Credentials

B.S. in Business Management, ST. FRANCIS COLLEGE Brooklyn, NY

Professional Training & Certifications

    Certified Payroll Professional (CPP), American Payroll Association.

    Senior Professional in Human Resources (SPHR), Society of Human Resources Management.

    Project Management Professional (PMP) Project Management Institute.

    Six Sigma Green Belt

Professional Affxxxxxxiations

    Toastmasters International Project Management Institute American Management Association

    Life Spring Organization American Payroll Association Society of Human Resources Management

    Forum/Landmark Education New York Youth at Risk