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Yyyyyy x. yyyyyy

- 215 West Drewry Ln.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com : www.linkedin.com/in/jamesrix01

 

Media Content Manager

Qualifications Profile

 

    Results-driven management professional with more than 21 years providing high-performaxxxxxxe client service, media content management, and IT project documentation in the healthcare and IT solutions industries.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidexxxxxxe while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

 

Key Expertise



    Media Content Management

    Technical Writing & Editing

    Information Architecture

    Web & Print Content Production Planning & Execution

    IT Solutions Documentation

    GUI Design & Execution

    User Application Documentation

    AGILE Methodology

    Relationship Management (Clients, Stakeholders & the Public)

Technical

    DITA, Arbortext, oXygen editors, & FrameMaker

    +SGML, SharePoint, Lotus Notes, Snagit, Team Foundation Server (TFS), & Ixiasoft Content Management System

    MS Office 2013 & Peachtree Accounting Products

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


 

Professional Experiexxxxxxe

 

Allscripts Healthcare Solutions, Ixxxxxx.

Senior Technical Writer (Subcontracted for Spectraforce Technologies, Ixxxxxx.) 2015 Present

    Develop and maintain technical and user documentation for a comprehensive SaaS-delivered healthcare application.

    Perform MS Word-to-DITA source and data conversion, capture screens for updated user interface, update library of guides, and develop axxxxxxillary product documentation.

 

Lenovo, U.S., Ixxxxxx (Acquired PC business of IBM Corp.)

Software Design Professional - Research Triangle Park, XXXXXX 2014 2015

    Successfully completed diverse writing and project lead assignments. Designed, developed, and published printed and online content deliverables for storage and x86 server hardware and software products.

    Managed form and content of web portal and grew online traffic through sustainable customer satisfaction.

    Achieved critical business goals by serving as key resource to project leaders in providing information deliverables

    Served as dedicated resource to project leaders to support business demands with effective content management.

    Documented UEFI BIOS configuration for x86 servers.

    Developed a pioneering publication supporting the first of a series of innovative hardware products used by project team members as a template to document derivative IT solutions.

 

SEI Information Services.

Technical Writer - Atlanta, GA and Research Triangle Park, XXXXXX 1995 1998; 1989

 

OTHERS

American Software, Ixxxxxx Ÿ Atlanta, GA

Documentation Project Leader

Technical Writer & Application Support Representative

Tds Healthcare Systems Corporation Ÿ Atlanta, GA

Technical Writer

Peachtree Software, Ixxxxxx. Atlanta, GA

Technical Writer

 

Education & Credentials

 

    GEORGIA STATE UNIVERSITY Ÿ Atlanta, GA

M.S. in Marketing, (Courses taken) | B.A. in English Literature

    GEORGIA INSTITUTE OF TECHNOLOGY Ÿ Atlanta, GA

Technical Communication Certificate Program

Professional Training & Certifications

    Project Management Fundamentals, IBM Think Academy

    Word 2013 Level 3, McKimmon Center for Extension and Continuing Education, Xxxxxx State University

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