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Yyyyyy x. yyyyyy
- 215 West Drewry Ln. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com : www.linkedin.com/in/jamesrix01
Media Content Manager
Qualifications Profile
Results-driven management professional with more than 21 years providing high-performaxxxxxxe client service, media content management, and IT project documentation in the healthcare and IT solutions industries.
Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidexxxxxxe while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Media Content Management
Technical Writing & Editing
Information Architecture
Web & Print Content Production Planning & Execution
IT Solutions Documentation
GUI Design & Execution
User Application Documentation
AGILE Methodology
Relationship Management (Clients, Stakeholders & the Public)
Technical
DITA, Arbortext, oXygen editors, & FrameMaker
+SGML, SharePoint, Lotus Notes, Snagit, Team Foundation Server (TFS), & Ixiasoft Content Management System
MS Office 2013 & Peachtree Accounting Products
Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experiexxxxxxe
Allscripts Healthcare Solutions, Ixxxxxx.
Senior Technical Writer (Subcontracted for Spectraforce Technologies, Ixxxxxx.) 2015 Present
Develop and maintain technical and user documentation for a comprehensive SaaS-delivered healthcare application.
Perform MS Word-to-DITA source and data conversion, capture screens for updated user interface, update library of guides, and develop axxxxxxillary product documentation.
Lenovo, U.S., Ixxxxxx (Acquired PC business of IBM Corp.)
Software Design Professional - Research Triangle Park, XXXXXX 2014 2015
Successfully completed diverse writing and project lead assignments. Designed, developed, and published printed and online content deliverables for storage and x86 server hardware and software products.
Managed form and content of web portal and grew online traffic through sustainable customer satisfaction.
Achieved critical business goals by serving as key resource to project leaders in providing information deliverables
Served as dedicated resource to project leaders to support business demands with effective content management.
Documented UEFI BIOS configuration for x86 servers.
Developed a pioneering publication supporting the first of a series of innovative hardware products used by project team members as a template to document derivative IT solutions.
SEI Information Services.
Technical Writer - Atlanta, GA and Research Triangle Park, XXXXXX 1995 1998; 1989
OTHERS
American Software, Ixxxxxx Atlanta, GA
Documentation Project Leader
Technical Writer & Application Support Representative
Tds Healthcare Systems Corporation Atlanta, GA
Technical Writer
Peachtree Software, Ixxxxxx. Atlanta, GA
Technical Writer
Education & Credentials
GEORGIA STATE UNIVERSITY Atlanta, GA
M.S. in Marketing, (Courses taken) | B.A. in English Literature
GEORGIA INSTITUTE OF TECHNOLOGY Atlanta, GA
Technical Communication Certificate Program
Professional Training & Certifications
Project Management Fundamentals, IBM Think Academy
Word 2013 Level 3, McKimmon Center for Extension and Continuing Education, Xxxxxx State University
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