Yyyyyy x. yyyyyy

Management Professional

Office Operations ~ Process Management ~ Communication ~ Records Management

Policy & Procedure Development~ Marketing Support ~ Public Relations ~ Data Entry

         Offer significant administrative experience including file management, financial functions, interpersonal relations, document processing, and training new hires.

         Excellent computer skills; proficiently maintain forms and databases to track vital information, and able to quickly master new software applications.

         Personable, methodical, and proactive with a solid reputation for integrity and commitment to confidentiality.

         Adept at streamlining workflow processes, motivating staff, and maintaining high volume of files.

         Dynamic communication skills; able to establish effective and cohesive working relationships with all levels of an organization.

         Excel at planning, supporting, and steering projects to maximize use of resources, boost productivity, and achieve corporate goals and objectives.

         Earned Master s in Health Care Administration, Lean Six Sigma Green Belt certification, and Bachelor of Arts degree from Mount St. Mary s University.

         Notary Public.

St. Joseph s Ministries / St. Catherine s Nursing Home, Emmitsburg, MD, 2013 to Present

Office Manager (2017 to Present)

         Promoted to oversee the full spectrum of office operations in addition to A/R and billing functions.

         Demonstrate sound human resources abilities in supervising six personnel across two departments and holding accountability for hiring, performance management/evaluations, training, and counseling.

         Devise staff work schedules, verify time and attendance data for payroll, and attend corporate meetings.

         Continually explore and capitalize on strategies to streamline operations, control expenses, fortify regulatory compliance, elevate quality assurance. and reduce waste.

         Manage and monitor state reports, Medicaid reports, and payor mix review with Admissions.

         Administer utilization review process with therapy, social work, and nursing disciplines.

Accounts Receivable & Billing Manager (2013 to 2017)

         Governed all aspects of billing operations including account management, collections, and bank deposits.

         Managed and maintained both electronic and paper-based resident accounts for 113-bed facility.

         Processed receivables totaling more than $990K with A/R days above industry standard at 29-32.

         Proficiently administered billing of Medicare, Medicaid and third-party insurance.

         Reviewed residents financial plans to optimize account management in close cooperation with patient and family members.

         Connected residents and/or family members with external medical services when applicable.

         Efficiently cooperated with Rehab, MDS and Nursing departments to drive unified efforts and optimum levels of patient satisfaction.

Continued ►

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         Investigated and provided regular reports regarding census.

         Managed 10-13 Medicaid applications monthly across up to five DSS departments to help residents obtain approval for benefits.

         Championed recovery of $1.5M in revenue in less than 12 months by reestablishing communication structure with state/local DSS departments, submitting applications in a timely manner, and strengthening the focus on Medicaid applications and redeterminations.

         Introduced electronic procedure within department to expedite approval time by 2-3 weeks.

         Commended by Director of Finance for outstanding talents in processing applications at peak levels of efficiency, vital to minimizing A/R days.

         Requested by company s community liaison to meet with and educate hospitals in St. Joseph s process to improve mutual goal attainment.

Hope Alive, Inc., Sabillasville, MD, 2011 to 2013

A/R Manager

         Spearheaded full-scope accounts receivable management at shelter for homeless women and children.

         Entered donations in computer system, posted monies, and provided up-to-date information to accountant monthly.

         Collaboratively conducted research in support of grant preparation and application process.

         Partnered with CEO in marketing operations including flyer design, community outreach initiatives, website maintenance, and newsletter publication.

         Extensively participated in fundraising efforts from event planning to donation collection.

         Advised young mothers interested in medical careers in educational and professional requirements.

Gettysburg Lutheran NH, Gettysburg, PA, 2010 to 2012

Certified Nursing Assistant

         Assisted patients with ADLs such as feeding, hygiene, dressing, and ambulatory assistance.

         Recorded and monitored vitals for blood pressure, pulse, respiration and temperature.

         Meticulously documented patient data and conveyed details to Charge Nurse and next CNA on shift.

         Handpicked to train all CNAs onsite and at sister communities in use of new EMR software.

Family Health Support Group, Fairfield, PA, 2001 to 2011

Founder

         Connected families with community resources and provided education and guidance on accessing available programs, services, and sources of assistance.

Gamma Medical Systems, Frederick, MD, 1996 to 2000

Billing Specialist

         Inputted customer orders for DME (Durable Medical Equipment), contacted insurance companies to verify coverage, and performed associated billing.

         Standardized billing procedures, overhauled filing system, and established office workflow to stabilize and streamline department operations.

         Trained, mentored, and assisted new department hires in mastering office procedures and technology.

Master of Health Care Administration, Mount St. Mary s University, 2014

Certified Lean Six Sigma Green Belt, Mount St. Mary s University, 2014

Certified Nursing Assistant, Harrisburg Area Community College, 2010

B.A., Theology, Minor in Education, Mount Saint Mary s University, 1991

Completed training in ICD10 coding and in use of CBISA software