• Details-Focused B.S. in Technical Management / Health Services Management Candidate who offers a background in Human Resources, Staff Recruitment, New Hire Orientations, Benefits Administration, Regulatory Compliance, and Data / Records Management, as well as Sales, Administrative Support, Business / Operations Management, Strategic Needs Analysis / Assessment, Trends Tracking, and Customer Service.
• Top Performer who makes decisions to reflect positively on business efficiency, corporate well-being, and employee satisfaction, including leading quality staff recruitment to encourage diversity, low turnover, and superior company loyalty, and further designing and implementing processes to improve overall efficiencies.
• Ambitious Self-Starter who maintains knowledge of industry trends to address workforce design, and aligns awareness of cultural, economic, and social matters to deliver corporate strategies to maximize performance.

  Recognized for job excellence with military Quarterly Performance Award.

  Reduced key processing time by 50% by developing performance report checklists.

  Continually recognized by top leadership for quick turnaround on data entry processes.

  Re-organized orientation processes for new members that was implemented organization-wide.

Customer Service ￨ Reservation Specialist ￨ At-Home Agent

  Capitalize on the opportunity to maximize guests experience with international leader, Hilton brand, via this independent, at-home role, including assessing guest needs to ascertain appropriate global services.

  Exhibit a record of strong sales conversions while providing guests with prompt response to key concerns.

  Perform comprehensive inbound sales and reservations while entering all data into a reservation system.

Recruiter ￨ Human Resources Manager

  Utilized broad scope of industry knowledge and dynamic business acumen toward recruiting, interviewing, and screening new applicants, including handling all paperwork and personnel / HR details.

  Demonstrated solid communications skills toward discussing employees job details, pay, and / or benefits.

In-Home Daycare Provider ￨ Owner ￨ Operator

  Spearheaded the start-up and successful operations of an in-home daycare business, including consistently providing a caring and safe environment for infants and toddlers in compliance with key state requirements.

In-Home Daycare Provider ￨ Owner ￨ Operator

  Maximized quality of participants by recruiting children and interviewing parents for the daycare program.

  Coordinated and planned all daily meals, activities, and academic lessons, along with engaging in hands-on play, sign language, arts and crafts, dramatic play, and outdoor activities to meet educational objectives.

Personnel ￨ Human Resource Manager (Honorable Discharge)

  Strategically steered results-focused personnel programs (e.g. assignments, promotions, separations, retirements, health benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, and career progression) while supervising up to 10 airmen in meeting operational goals.

  Drove success by recruiting, interviewing, and screening applicants, along with conducting new hire orientations, scheduling personnel for meetings, and continually ensuring superior personnel performance.

  Optimized administrative efficiency by coordinating data entry programs for accurate records maintenance, and actively resolved challenges and presented solutions to improve data entry processes / procedures.

  Led targeted inbound / outbound communications with customers to provide excellent customer service.

Certified Nurse Assistant

  Played a vital role in supporting healthcare initiatives by accurately monitoring patients medication, blood pressure, and overall health while assisting individuals with daily tasks (e.g. bathing, errands, groceries).

  Delivered consistently high-quality and compassionate care to the clients / patients to meet daily objectives.

  Contributed sharp analytical abilities toward providing daily reports on all daily activities and patient status.

DeVry University

Brookhaven Community College

Excellent Professional References Provided Upon Request