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Yyyyyy x. yyyyyy

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Career Profile


Dedicated and accomplished Strategic Leader with 8+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage daily operations within a variety of environments, handle customer service operations, and diffuse complex customer service situations. Offer solid supervisory abilities with experience in leading large-scale operational projects, handling office closing/opening procedures, and processing patient payments.


Proficient in: ECW, Relay Health, Passport, Ahi, and Meditech


Key Competencies


Customer Service/Support Team Leadership/Motivation Money Handling Self-Motivated

Project Management Strategic Operations Planning Procedure Scheduling Inventory Management

Medical Office Management Policy Development Strategy Alignment Stakeholder Management


Professional Experience

Highpoint GI & Liver Disease Specialist, Gallatin, TN                                          April 2016-Present

Patient Services Representative

  Direct daily customer service and administrative operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Review and verify patient insurance prior to scheduled visits, check incoming patients in, and schedule follow-up appointments

  Oversee daily office closing procedures, answer incoming phone calls, collect payment for patients visits, and support special projects as needed


CVS Pharmacy, Gallatin, TN                                                                                           April 2012-April 2016

Pharmacy Technician

  Supported daily logistics within a busy pharmacy which included filling patient prescriptions, obtaining insurance authorizations, managing inventory levels, and assisting with audits

  Utilized superior communication and interpersonal abilities to successfully quickly diffuse escalated customer service situations


Summer Regional Medical Center, Gallatin, TN                                                April 2015-April 2016

Patient Access Representative

  Coordinated administrative tasks within a medical center environment which required registering patients into a database, scheduling procedures, and collecting patient co-pays

  Provided high levels of customer service to patients which included assisting in transporting and providing guidance regarding navigating hospital facilities

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Professional Experience Continued:

Kids World Academy, Hendersonville, TN                                                       January 2009-April 2012

Lead Teacher

  Oversaw administrative tasks within a classroom environment which included caring for infants, toddlers, and school age children

  Designed and implemented innovative lesson plans, managed student behavioral issues, and maintaining positive relationships with both students and guardians    


Professional Licensure


Licensed Pharmacy Technician

Current CPR and AED Certification, American Heart Association































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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in customer service and administrative roles with experience in leading opening/closing procedures, supporting pharmacy operations, and handling insurance pre-authorizations. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and assisting with special projects.  


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to diffuse escalated customer service situations.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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