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Customer Service, Problem/Dispute Resolution, Troubleshooting, Technical/Administrative Staff Supervision, Planning/Implementing Proactive Procedures, Strategic Planning Communication/Integration, Personnel Training, Team Development, Workload Balancing/Subordinate Assignment Scheduling, Employee Management, Subordinate Work Performance Evaluation, Time Management, Regulatory Compliance, Interpersonal Relationship Development, Propensity for Interagency Collaboration, Event Presentation/Training, Management Advisement/Counsel Delivery, English/Spanish Fluency
May 1985 - Present
United States Postal Service (USPS), Houston, TX
Hours Worked per Week: 50-60
Supervisor: Larry Edmond Phone xxx-xxx-xxxx May Contact
Effectively meet comprehensive responsibilities for providing exceptional technical management, team leadership and in-depth knowledge of USPS mailing procedures/regulations while overseeing work performance of postal employees in sorting, distributing and delivering mail. Additionally during tenure was called on to serve as Acting Supervisor between 2014-2016, as needed, and as Management Assistant, when needed, between 2008-2011.
Skillfully employ strong computer proficiency and use MS Office Suite programs to manage employee data and records, author/edit multiple office memoranda and develop correspondence, including letters to the City of Houston, Houston Fire Department, Department of Public Safety and the USPS. Also record/develop meeting minutes for submittal to organizational management and provide detailed written reports concerning postal activities/progress/issues, any staff disciplinary activities, and work performance of probationary employees.
Develop employee schedules/assignments to assure achievement of all needed tasks, diligently coordinate pick-up/delivery schedules and continually assess customer needs to provide highest levels of service and support. Also provide recommendations to management regarding improvement of operational efficiencies and effectiveness.
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Design analytical reports concerning Postal Stamp sales, prepare monthly financial statements covering accounting cycles and analyze/evaluate long-range activities. Skillfully utilize excellent interpersonal relationship development and communicative skills in training employees on the use of Valsevec Scanners and the importance of regulatory compliance. Also conduct weekly safety meetings for 150+ personnel, and plan/facilitate activities for special events as well as VIP management. Often called on by management to provide advisement, guidance and insightful judgment on a wide array of matters, including recruitment and staffing.
University of Houston-Downtown, Houston, TX
Bachelor of Science-Interdisciplinary Studies, 2016
Semester/Credit Hours: 65
Houston Community College, Houston, TX
Associate of Arts, 2010
Semester/Credit Hours: 64
Operation of Government Issued Vehicles Training
Safety Captain Training
Safety Depends On Me-Volumes 1-22
(A VSEC) Hazardous Materials for Retail Operations
(A VSEC) #5420162
Attitude: Your Most Priceless Possession
Suspicious Mail Awareness: Package, People, Plan, People Talk
Harris County Ethics Training
Prison Rape Elimination Act
Abuse, Neglect, Exploitation ANE Presentation
Workplace Conflict: Recognizing and Responding to Conflict
Business and Professional Communication
Employee Recognition for 30 Years of Service
Employee Professionalism, 1990-2011
Employee Recognition for Combined Federal Campaign/21 Years - Surpassed Annual Goals, 1990-2011
Employee Recognition for Savings Bonds, 1990-2005
Employee Suggestion/Annual Profits for U.S. Postal Service, 1994
Martha Reyes Page 3 of 3
Harris County Juvenile Detention Center-Assisted teacher in the basics life skills for the juveniles/collated classified information.
Give Life (Houston District)
Harris County Hospital District
Roy Royall Bereavement Association
Member of the Peoples Program USPS
Harris County Juvenile Detention Center
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