Yyyyyy x. yyyyyy

Office Administrator

Executive Support ~ Human Resources ~ Office Management ~ Leadership ~ Customer Service

         Strong skills in office management, customer service, account administration, payment processing, employee leadership, HR support, scheduling, and personnel training.

         Skilled at devising, implementing and maintaining procedures and controls to accelerate workflow, reduce expenses, heighten client satisfaction and increase quality levels.

         Committed to fostering and maintaining a unified and respectful workplace climate essential to fueling employee productivity.

         Autonomous and personable with superb prioritization and multi-tasking capabilities.

         Contribute dynamic communication skills toward effectively liaising between executives and internal/external stakeholders in support of achieving corporate objectives.

         Dependable problem solver with an excellent blend of business, financial and technical acumen.

         Employ polished skills in active listening and reflecting to establish rapport with customers and efficiently resolve disputes and issues.

         Excel in analyzing large volumes of data, choosing appropriate course of action, and reporting findings.

         Software expertise includes Microsoft Office (Word, PowerPoint, Access, Excel, and Outlook), Microsoft Project, and Citrix Document Management.

         Skilled at resourcefully creating spreadsheets and databases to track critical business information.

         Discreet, ethical, and committed to ensuring confidentiality of sensitive files and documents.

Atlanta Women s Health Group, P.C., Atlanta, GA, 2003 to 2015

Senior Credentialing Coordinator

         Spearheaded credentialing (initial and reappointment) processes of physicians and allied health care professionals (midwives, nurse practitioners, registered nurses) with managed care organizations, Medicare, Medicaid, and other healthcare insurance companies.

         Proposed and implemented credentialing e-mail system to boost departmental productivity.

         Leveraged SRS software to store scanned images of provider credentials and associated documents for authorized users.

         Consistently met providers credentialing deadlines while reliably maintaining status of physicians pending credentialing approval with healthcare insurers.

         Applied sharp organizational skills toward efficiently coordinating and maintaining documentation for State licenses, DEA certificates, physician liability insurance, hospital privileges, and malpractice insurance.

         Conferred with practice managers to obtain required information including signatures and details regarding malpractice information and board certification.

         Notified managed care organizations and health insurance companies upon new physicians joining or leaving company.

         Trained, mentored and coached new department staff, constantly emphasizing efficiency, accuracy and regulatory compliance.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

American Red Cross, Atlanta, GA, 2001 to 2003

Administrative Assistant / Office Manager

         Governed all administrative functions within office including business correspondence, report writing, answering incoming calls, and financial management for service center including petty cash fund.

         Delivered courteous service to all clients, maintained databases and file management systems, and meticulously tracked sales, rental, and inventory of books, equipment and other materials.

         Trained, supervised and delegated tasks to office volunteers.

         Partnered with ETQA (Education and Training Quality Assurance) to schedule instructor courses in service center and ensure inclusion of disaster training courses into chapter s training schedule.

Liberty Mortgage Corporation, Atlanta, GA, 1996 to 2000

Administrative Assistant II

         Expeditiously processed auto draft accounts, returns, modifications, and customer service calls.

         Demonstrated outstanding attention to detail in performing extensive report preparation, updating city and county tax codes, and reviewing accounts payable request forms prior to submitting invoices to accounting department.

         Supported Human Resources staff by revising and updating job descriptions, compiling timesheets, and assembling procedures manual for department.

         Held role as Accountant II for three-month stint, overseeing general ledger, account reconciliations, journal vouchers, and funding of all retained and service-released loans and sales.

         Significantly enhanced productivity and improved accuracy by converting multiple reports to Excel spreadsheets.

         Updated Disaster Recovery Manual quarterly to ensure risk management and business continuity, and successfully finalized Y2K-Compliant Procedures Manual.

         Reviewed, restructured and notarized legal documents as needed.

World Marketing Alliance, Norcross GA, 1994 to 1996

Coding / Data Processor

         Exercised solid computer skills to create spreadsheets, charts and graphs, perform data entry and coding, and process modifications to client files and contracts.

         Oriented, trained and mentored data entry employees to ensure optimum levels of accuracy and efficiency.

B.S., Health Administration / Health Information Systems

University of Phoenix Online, Phoenix, AZ

Associate of Applied Science, Marketing and Management

DeKalb Junior College, Clarkston, GA

Office Technology Applications Diploma

Asher School of Business, Norcross, GA

University of Phoenix Alumni Association

National Association of Professional Agents