- 6022 Archstone Way 203 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Investigator/Claims Adjuster (Auto Insurance) ▪ Customer Service Rep

Qualifications Profile

    Self-assured and results-driven customer service professional with more than 19 years providing high-visibility customer interfacing functions in the automotive, hospitality, and retail sectors, with earlier experience in the production functions in the technology solutions sector.

    Proven dedication to delivering outstanding customer service that enables the business to achieve service quality adxxxxxxntages in highly competitive markets.

    Exceptional business-aware social and interpersonal communication skills that inspire customer confidence for continued patronage, while fostering teamwork with colleagues in achieving shared service commitments.

Professional Experience

    Provide customer service by fulfilling proper delivery of online and phone orders, ensuring correct delivery of parts to proper location through matching part number to invoice, and managing merchandise returns, warranties, and sales transactions in cash, credit, and deferred next-day payment.

    Supported seasonal merchandising, promoting discounted sales of parts and new vendor products to customers.

    Investigated and adjudicated customer claims and complaints, resolving xxxxxxlid issues that restored customer trust.

    Promoted and fulfilled in-store orders and special sales, receiving and processing phone orders, addressing customer needs with price-matching and discounts, while ensuring compliance with customer service standards to ensure a satisfying customer experience with every client transaction.

    Maintained all sales floor merchandise items through daily inventory replenishment.

    Addressed customer issues, investigating and resolving complaints/claims that restored customer confidence and assured repeat business.

    Received and fulfilled customer orders, assisting in catering operations for large group accounts and schools for special functions, and expediting menu production to ensure prompt and professional customer service that ensured a satisfying dining experience for both catered and in-house services.

    Assisted with expediting back-office kitchen operations and administration during busiest business hours, ensuring that all orders are fulfilled within standard wait minutes.

    Maintained cleanliness of dining areas and assisted with inventory management, maintaining par stock counts and current inventory in stock rooms.

    Received and processed customer payments in cash and credit, expediting food & beverage order fulfillment, and ensuring compliance with service quality standards that fostered total customer satisfaction.

    Maintained POS operations, ensuring accuracy in reconciling and documenting daily sales production.

    Assisted management with inventory control, processing orders to maintain kitchen supplies and menu ingredients

    Assisted in maintaining quality control and rotation of food items, while observing cleanliness and sanitation standards throughout the kitchen and dining areas.

Others
Anthropologie Washington, DC Shipping/Receiving Associate May 2006 May 2008

Nordstrom Xxxxxx, XXXXXX Stock Associate Aug 2004 May 2006

Infineon Technologies Sandston, XXXXXX Production Associate Feb 2001 Jan 2002

Viasystems Technologies Henrico, XXXXXX Production Associate Jan 1998 Jan 2001

Education

- B.A. in Integrative Studies, focused on Marketing/Advertising, GEORGE MASON UNIVERSITY Xxxxxx, XXXXXX (2015)

- A.S. in Social Science, NORTHERN VIRGINIA COMMUNITY COLLEGE ▪ Springfield, XXXXXX 

Technical Skills

- Microsoft Office (Excel, PowerPoint, Word, Outlook)