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Yyyyyy x. yyyyyy

- 1225 Cranford Ave Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales & Marketing Manager (IT Products & SaaS Solutions)

Qualifications Profile


    Self-assured and results-driven management professional with more than 25 years providing sales & marketing, account management, and operations support in banking, manufacturing and freelance business consultancy.

    Proven competence in B2B/B2C sales and account management that penetrate new markets, enabling the business to post $10M to $14M in annual sales growth covering 9 branches in 12 sales territories.

    Highly detailed and analytical, with innovative thinking to harness customer-driven and efficiency focused technologies to drive profitability gains while improving worker satisfaction and productivity.

    Exceptional communication skills that inspire customer confidence for repeat business.


Professional Experience


All Foils Inc. Ÿ Strongsville, XXXXXX

Assistant Bare Sales Manager - International Distributor/Converter of Industrial Foil Oct 2014 Present

    Provide account management and sales for corporate accounts ranging from start-ups to mature enterprises, generating 10% -13% in annual sales growth from high-yield accounts in the company s largest sales territory.

    Develop and execute marketing plans and initiatives that build sustainable customer relationships and a solid customer bases, advising customers on technical aspects of materials and product knowledge.

    Assist in technical projects implementing new ERP system company-wide, training and managing department sales team, while overseeing annual budgeting and sales planning over assigned territories.


Charter One Bank Ÿ Cleveland, XXXXXX

Mortgage Loan Officer & Inner City Incentive Advisor - Cleveland Area Jul 2013 Oct 2014

    Managed mortgage loans from sale to closing, leveraging market analytics and consulting skills in growing the customer base, while implementing incentives to drive customer satisfaction and retention across multiple channels.

    Developed and executed marketing strategies to grow the business at the local level, maintaining and expanding professional relationships with local non-profit organizations.

    Coached local bank branches in implementing sales programs across multiple distribution channels.


Nations Lending Corporation Ÿ Independence, XXXXXX

Mortgage Loan Officer Mentor & National Call Center Operations Mar 2012 Jul 2013

    Promoted twice over a 7 month period, managing call center sales of mortgage products in 12 state territories, and surpassing the $9M quota to generate $14M in sales.

    Assisted in the CRM program implementation; executed initial social media presence; trained & managed loan originators and customer service reps; & implemented a more efficient call and work flow procedure leading to faster loan closings and improved customer satisfaction.


Freelance Ÿ Cleveland XXXXXX & Pittsburgh, PA Consultant May 1992 Jun 2012

    Advised small to large business accounts on best-of breed contact practices for customer service and strategic sales growth, while promoting effective work flow solutions that drove productivity and employee satisfaction.

    Recruited, trained, and managed sales and customer service reps on a start-up or interim basis; and provided clients with market research data that enabled aggressive marketing, while identifying gaps and improvement opportunities.

    Managed B2B and B2C vendor relations to create seamless work engagements involving multi-party contributions.


Education & Credentials


    Course Study in Paralegal, RASMUSSEN COLLEGE Online (2011)

    Continuing Education in Graphic Arts, LAKELAND COMMUNITY COLLEGE Kirtland, XXXXXX (2003)

    A.A. in Specialized Technology, ART INSTITUTE OF PITTSBURGH Pittsburgh, PA (1997)

Professional Training & Certifications

    Six Sigma Yellow Belt | Scrum Fundamentals | HubSpot Inbound | HubSpot Sales

Professional Affiliations

    Volunteer: Cleveland City Council, advocating legal change for more employment rights for under-protected class

    Volunteer: Various non-profit and community events, recruiting /supervising volunteers and temporary staff

    Volunteer/Trainor: conducting diversity training for small businesses, local colleges, and hospital systems

Affiliations, Community Involvement & Other Self-fulfilling Engagements

    Emcee /Trivia show host: weekly games for Last Call Productions, promoted to a regional manager as the Northeast Xxxxxx Lead Host managing 20 hosts

    Owner/Business Manager: Adopt Furnishings, re-purposing old furniture for resale

    Volunteer: SeaChange Social-preneurship Program

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