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Student Engagement & Counseling | Recruitment | Program Development | Strategic Planning
Advising | Diversity & Inclusion | Cultural Competence | Cross-Functional Team Leadership
Stakeholder Relations | Regulatory Compliance | Organization | Time Management | Problem Solving
Communication | Training & Coaching | Critical Thinking | Budget & Cost Control | Database Management
GradeFirst | Banner HR/Finance | Microsoft Office (Word, Excel, PowerPoint, Outlook) | Citrix
Motivated, energetic professional with 14 years of diverse experience in various sectors, including higher education and hospitality, that allowed for refinement of core skills. Expressive and focused with expertise in inspiring college students to achieve their goals. Possess motivational acumen and technical training needed to engage students and garner results. Ambitious and capable with keen ability to direct student activity coordination. Outgoing with exceptional planning skills and customer service expertise. Skilled in building constructive solutions and developing process improvements. Adept at recruiting and working to ultimately retain quality students. Achiever of success with important entities at all levels; excel as a team member or independent contributor. Work well under pressure in fast-paced working environments that call for both adaptability and flexibility. Demonstrated knowledge of common academic protocols used to direct admissions processes. Well-versed in scouting for and recruiting student from high schools, as well as community and junior colleges. Expert in creating liaison with different departments within a university setting. Open to a College Admissions role that will complement skill sets, as well as offer opportunities for career growth.
Adhere to admissions criteria in recruiting and engaging with prospective students; align with all Academy policies and procedures at all times
Connect with prospects using phone, email and face-to-face methods to schedule informational sessions
Interview interested students to gauge their commitment level, area of study, availability, etc.
Assess students based on their stated needs, interests, qualifications and determinations qualitatively
Refer students to Financial Aid as needed; often serve as a trusted mentor and contact point for the team of Associate Admissions Representatives
Deliver guidance, leadership and development to staff members per the Director of Admissions
Led customer service-based functions for one of the most renowned amusement parks in the world
Fielded high-volume inbound calls in a Call Center environment
Used solid verbal communication, interpersonal relations and active listening skills to craft highly effective relationships and partnerships in a structured environment
Worked with clients to develop an ideal vacation package to fit their needs and desires
Called on exemplary sales techniques, solid guest services skills and strong attention to detail in working with clients to plan their dream getaways
Achieved or surpassed all established booking conversion rates, average handling time guidelines and other performance metrics due to impeccable work ethic
Called on sound computer proficiency to navigate across multiple computer systems to complete reservations
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Head Coach (Women s Track & Field) and Recruiting Director
Oversaw all database system changes regarding recruiting, as well as planning official on-campus recruiting visits for student athlete prospects
Spearheaded the selection of qualified prospective students to engage in recruitment processes
Scheduled and facilitated advising appointments, transcripts evaluations, course selections, process monitoring and additional counseling effort geared towards key students
Supervised two Assistant Coaches, two Graduate Assistants and their teams; included managing team travel, accommodations, payments, cash distribution, equipment maintenance, work orders and website updates
Briefed personnel staff via weekly budget reports; led bill reconciliation efforts and maintained departmental budgets, reports, queries and documents for the University
Replied swiftly to all department emails and calls within a 48-hour time frame; handled all part-time staff and Graduate Assistant staff payroll, as well as documented all community service hours
Coordinated coaching clinics and monthly professional development
Processed verification forms for international students; reviewed their transcripts and SAT/ACT test scores
Worked in conjunction with the Admissions Committee to evaluate prospective students files that did not adhere to the BOLD Admissions Standards
Played a key role in organizing community service events
Developed yearly team handbooks and media guides
Carefully analyzed all administrative actions for students including the athlete drug testing program
Head Coach (Girl s Track & Field)
Developed talent at the high school, junior varsity and varsity levels; ensured all athletes academic success
Devised and monitored a team budget; scheduled and led practice and workout sessions regularly
Served as an intermediary with college and university Coaches specific to student admissions
Saw student athletes to graduation, including those accepted into top-tier programs e.g. University of Maryland, University of Texas, Delaware State University, Texas Southern University and the USA Track and Field Team
Master of Science, Sports Administration, Delaware State University
Bachelor of Science, Human Services, Springfield College
URI Throwers Camp/Coaches | USTFCCCA Track and Field Academy
USATF Level II Certified (Events & Sprint/Hurdles/Relays) | USATF Level I Certified
U.S. All Star Track & Field and Cross Country Clinic Professional Development | CPR/AED/First-Aid
Community Service Award, Special Olympics
Vice President, MEAC Coaches Association | Member, NCAA Women s Coaches Association
Member, USATF Connecticut Officials Association | Member, Delta Sigma Theta
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20935 Riverforest Dr. | Land O Lakes, FL 34638 | xxx-xxx-xxxx | firstname.lastname@example.org
March 16, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any college admissions role years of proven success in various recruitment and higher education admissions capacities, as well as customer service expertise gleaned from working for one of the most renowned companies in the world.
With recent positions held in college athletics and admissions, I scheduled and executed home and campus visits with students, used to screen all qualified prospects. I also recruited international students and helped them complete necessary paperwork.
In my last role at the collegiate level working in Athletics, I supervised personnel, organized travel logistics for my teams, handled administrative and fiscal functions, as well as developed effective recruitment practices.
As always, I am adept in adhering to all applicable college admissions, international and NCAA regulations, compliance standards, scholarship guidelines and eligibility rules. For a college or university to ultimately be successful, I understand that it is my job to be a top-notch recruiter and admissions expert.
Before working in higher education, I thrived in a high school setting to aid student athletes as they navigated the college application and admissions processes. Doing so included researching colleges, advising students on their choices, assembling all documentation needed to apply. I also reviewed each assigned student s academic standings and communicated these to Admissions and Athletics offices.
I consider myself a very humble person, comfortable working with diverse groups of people. As a professional, I am able to thrive under pressure in fast-paced, demanding work environments. I excel as both an independent contributor and team member to actively contribute to seamless operations.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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