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Yyyyyy x. yyyyyy
46 Brookhedge Rd. ￨
Trumbull, CT 06611
203-556-7881 ￨
abc@xyz.com
Summary of Qualifications
Personable professional with outstanding listening, verbal communication and interpersonal skills.
Exceptional judgment and rapport building skills to foster relationships with a variety of key stakeholders.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Windows operating system; Microsoft Word Office; and Client Management Systems (CRM).
Genuine interest in cyber security and proven experience with hardware and software troubleshooting.
Master of Science (MS), Information Technology, Sacred Heart University Fairfield, CT; earned Aug. 2013.
Hold a Cyber Security Certificate and currently pursuing Cisco Certified Entry Network Technician (CCENT).
Professional Experience
Technology Coach, Northwestern Mutual- Bender Financial Group Stamford, CT Apr. 2010-Present
Support employees with understanding the use of computer software to improve their productivity.
Provide valuable, hands-on technical support to end users, and also authorize and manage user IDs.
Train, mentor and coach employees across four offices on best practices of using specific computer programs.
Ensure new employees receive basic and in-depth tutorials on Microsoft Office Suite.
Perform as a Rollout Coordinator for application rollouts and software upgrades.
Serve as Staff Lead of the Office Leadership Committee.
Technical Assistant, Subway World Headquarters Milford, CT Apr. 2007-Feb. 2010
Excelled as a Level 1 Technical Support Specialist, serving nearly 30,000 employees.
Recognized several times in 2009 for outstanding customer service.
Maintained diplomacy and tact, as well as strong probing skills, to resolve up to 30 calls per day.
Identified and resolved problems associated with operating systems as well as custom software.
Built and maintained rapport with customers to reduce their stress level.
Intern, Star 99.9 FM/Cox Radio Milford, CT Jan. 2006-Aug. 2006
Collaborated with the Promotions Director to attract a broader listening audience.
Traveled to venues across the State of Connecticut and managed execution of promotional events.
Education
Master of Science (MS), Information Technology, Sacred Heart University Fairfield, CT; earned Aug. 2013
Bachelor of Arts (BA), Communications, Fairfield University Fairfield, CT; earned May 2006
Training and Certificates
Cyber Security Certificate
Cisco Certified Entry Network Technician (CCENT); pending
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