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Yyyyyy x. yyyyyy

14980 Potomac Heights Place, #0000 xxxxxx xxxx , xxxx , xxxxx 00000


Summary of Qualifications


  Personable professional with a work history of consistently exceeding performance objectives.

  Outstanding listening, verbal communication and interpersonal skills to gain the trust of key stakeholders.

  Proactively identified problems in a real time and implemented favorable solutions.

  Solid time management, attention to detail and organizational, including prioritizing tasks.

  Proficient with Microsoft Office (Word, Excel, PowerPoint and Outlook).

Professional Experience


AT&T Jan. 2013-Present

Retail Sales Consultant (Dec. 2014-Present)

  Provide outstanding service to customers in a dynamic, fast-paced environment.

  Identify and resolve problems customers are experiencing with their telecommunication devices.

  Maintain stellar knowledge of service, equipment, applications and billing.

Assistant Store Manager (July 2014-Dec. 2014)

  Led a team of retail sales consultants to maximize their potential and excel.

  Consistently met or exceeded performance objectives by building relationships with customers.

  Managed resolution of the majority of technical issues, including any warranties that escalated.


Retail Sales Consultant (Jan. 2013-June 2014)

  Delivered an extraordinary experience to customers, including educating customers about products.

  Collaborated effectively with a diverse team of professionals to achieve performance objectives.



Sales Consultant, Ted Britt Ford Aug. 2012-Dec. 2012

  Provided exceptional service to customers in a dynamic and fast-paced environment.

  Listened attentively to the needs of prospective or existing clientele in order to recommend solutions.


Loader, Wal-Mart Aug. 2008-Jan. 2009

  Safely completed the unloading of merchandise from trucks.

  Stocked merchandise on store shelves in a well-organized fashion.


Customer Service Deli Associate, Giant Foods May 2008-Aug. 2008

  Provided outstanding service to customers and also processed orders in a timely manner.



Bachelor of Science (BS), Chemistry, James Madison University; earned May 2011

  Coursework: Visual Basic and LabVIEW.

  Member, Professional Brother of Alpha Chi Sigma, Professional Chemistry Fraternity.

  Member, Gamma Kappa Chapter, Alpha Alpha Class.


Associate of Arts and Sciences (AAS), Science, Lord Fairfax Community College; earned Dec. 2008

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