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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx


Citizenship: United States of America

Veteran s Preference: N/A

Clearances: XXXX

Core Competencies

Program Management, Contract Analysis, Needs Assessments, Attention to Detail, Customer Service, Coaching/Training, Hardware Removal/Installation, Computer Programming, Project Management, Strategic Planning, Network Devices, Help Desk Management, Troubleshooting, Software Failure, Data Recovery, Backup Systems, NIPRNET, VTC, ISDN, Wifi, CYMS, SAP, SAP Cloud, Data Warehouse, MICROS, Kronos, RecTrac, Epitome, Qubica, Patching, Microsoft Office Suite, Adobe, Photoshop, Lightroom, Illustrator, InDesign, Premier Pro, After Effects CS6, Audition, Bridge, and Adobe Media Encoder

Professional Experience

September 2015-September 2016

MWR Fitness

Naples, Italy

Salary: $42,000 USD Per Year
Hours: XX/week

Supervisor: Michelle Hewitt; Email:; Contact; Yes


Sports Coordinator


Directly manage daily administrative and operational functions within a fast-paced environment with a concentration on increasing productivity and efficiency levels. Support sports programs within local high school facilities along with private programs which included maintaining equipment and monitoring supply levels. Updated and maintained a database which outlined work repair requests, contracts, and pertinent contact information along with ensuring standard operating procedures were followed. Played a lead role in the development of complex telecommunication databases which were based on both foreign and domestic military specifications and allowed for intramural sports program officials to maintain communication.


October 2013-August 2015

Navy Exchange

Naples, Italy

Salary: $20,000 USD Per Year
Hours: 40/week
Supervisor: Kevin Kay; Phonexxx-xxx-xxxx; Contact; Yes


Investigator Assistant


Supported both administrative and operational functions within the organization which included conducting criminal and undercover operations along with apprehending criminal suspects.

Page 1 of 3




Joseph Cruz Page 2 of 3


Maintained a significant knowledge of report writing best practices, ensured internal standard operating procedures were followed, and monitored the overall IT infrastructure. Provided comprehensive advice to employees in regards to telephone systems and close circuit television systems. Built positive relationships with both internal and external customers, implemented innovative security measures, and maintained critical data.


January 2008-August 2012
North Xxxxxx Shipyards

Jacksonville, XXXXXX

Salary: $70,000 USD per year
Hours: 40/week
Supervisor: Gene Bass; Phonexxx-xxx-xxxx; Contact; Yes


1st Class Welder

Handled logistical functions within the organization which included measuring, cutting, and preparing carbon steel pipe and structural steel. Ensured regulatory guidelines were followed, remained cognizant of safety best practices/standards, and monitored incoming work orders. Utilized superior analytical abilities to resolve trouble calls/complaints, maintained positive rapport with the military community, and devised appropriate solutions to complex issues.

May 2002-January 2005

Sprint Telephone Company

Orlando, XXXXXX

Salary: $45,000 USD per year
Hours: 40/week
Supervisor: John; Phone: XXXXXX; Contact; Yes


Telecommunications Operator

Directed customer service and administrative operations within a large telecommunications company which included reviewing and resolving client account issues/complaints. Designed unique databases which improved productivity levels, ensured client telecommunications required were attained, and provided both in-home and telephone technical support. Worked closely with sub-contracts and other telecommunications vendors in both daily projects and special tasks along with making support related recommendations. Instrumental in rewriting security standards on a regular basis due to changing security standards.


December 1998-May 2002

United States Marine Corps.

Various Locations

Salary: $24,000 USD per year
Hours: 40/week
Supervisor: Juan Avila; Email:; Contact; Yes




Joseph Cruz Page 3 of 3


Armory Specialist

Facilitated logistical functions within the armory which included repairing weaponry, maintaining inventory, and generating operational reports. Supported both foreign and domestic military members, provided physical security services, led training programs, and coached others on safety standards/best practices. Maintained an expert level knowledge of chemical handling, supervised up to 100 military members, and created comprehensive security measures.




Everest University

Degree: HVAC Course

Earned: XXXX

Credits Earned: XXX


Everest University

Degree: Commercial, Residential, and Industrial Electricians Program

Earned: XXXX

Credits Earned: XXX




Certificate in AutoCAD, Computer Hardware Installations, Troubleshooting, Software Installations, Patching, and Networking-Triangle of Technology


Current CompTIA IT Fundamental Certification
























Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx


Citizenship: United States of America

Veteran s Preference: N/A

Clearances: XXXX






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as an IT Specialist, Customer Support and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in both customer support and technical roles with experience in providing hands-on technical support, managing security issues, and overseeing software/hardware installations. In addition, I have a demonstrated ability to interact positively with others and diffuse escalated operational situations.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes extensive technical coursework and certifications.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Joseph Cruz


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