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Yyyyyy x. yyyyyy
2801 Wells Branch Pkwy., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with 15+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing large-scale technical projects, building positive relationships with clients, managing project timelines, and designing project strategies. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, vendors, and co-workers.
Key Competencies
Project Management IT/Technical Support Staff Management Strategy Implementation |
Change Management IT Services/Hardware Deployment Key Account Management Team Leadership |
Process Improvement Attention to Detail Budget Development Complex Problem Solving
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Professional Experience
Dell Computers, Austin, TX August 2012-March 2016
Service Account Manager
- Directly manage several administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency within the organization
- Provided account support to high-level companies which included Microsoft, eBay, DropBox, and AT&T which accounted for up to $300 million in revenue on an individual basis
- Played a lead role in various technical projects which included creating project schedules, implementing change management policies, and delivering enterprise products to customer data centers
- Maintained a keen knowledge of organizational products which included full integrated server racks and modular data centers in addition to ensuring continuous SLA compliance
Dell Computers, Round Rock, TX September 2007-August 2012
Outside Project Manager
- Played an integral role in managing technical projects throughout the west and southeast region which included a large-scale veteran affairs PC refresh project
- Utilized superior communication abilities in order to foster positive rapport with clients, vendors, and co-workers in addition to sourcing outside resources as needed
- Successfully generated over $299 thousand in service revenue, recognized with a Quarterly Project Management Initiative Award, and directed projects valued at over $2 million per year
Automobile Club of Southern CA May 1999-August 2007
Project Lead
- Coordinated the completion of complex IT projects within the organization which were focused on providing in-depth IT support and increasing organizational efficiency
- Led a large-scale project concentrated on opening new offices within Southern California, Texas, and New Mexico in addition to providing IT support to a state lobby group
- Acted as 3rd level IT support to both Sales and Claims Field Representatives which required a significant ability to review and analyze complex technical issues
Education & Certifications
Master of Science, Project Management, Colorado Technical University
Bachelor of Science, Business Administration, Colorado Technical Institute
Certifications Include: ITIL Foundations Certification, Dell PM 3 Certification, Dell Social Medial and Community Certification
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