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Yyyyyy x. yyyyyy
217 Brighton Ct. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Operations Manager | Facilities Coordinator
Business Development | Project Management | Supply Chain | Logistics Coordination | Profit Growth
Service Delivery | Leadership | Supervisory Skills | Organization | Strategic Planning | Analytical Skills
Time Management | Interpersonal Communication | Creative Problem Solving | Teambuilding
Critical Thinking | Microsoft Office Suite | Microsoft Server 2008
Windows 8, 10 | Mac OSX | iWork | ADP Payroll | BoardPapers
Innovative, quick-thinking and inspirational professional with 10 years of dynamic and progressive customer service, strategic planning and help desk support experience at the management level, paired with a strong educational foundation. Fast learner with an innate ability to swiftly master and implement new concept and techniques. Excel as an individual achiever or contributory team member to drive seamless operational success. In pursuance of a challenging, exciting new opportunity that will allow for application of core competencies to a growing, success-driven organization to achieve optimal use of resources while bolstering profits.
Experience
Baylor Scott & White Medical Center at Irving
Coordinator of Conference Facilities &
Building Leasing /Transactions 2013-PRESENT
Oversee all daily facets of conference room scheduling, multimedia operations and catering for meeting and events held at Baylor Irving s Conference Center; served as an onsite Technician for audio and video needs
Manage six smaller conference rooms including the administration executive boardroom; serve anywhere from 100-500 people per week in and out of the rooms
Engage actively in developing a new budget and forecasts for each fiscal year
Note and resolve complex issues regarding customer service with grace, friendliness and strong needs assessment skills; seek out cost-saving opportunities without cutting down on service quality
Aid Physicians in finding available office space; negotiate and approve each of their leases; work in partnership with the Baylor President to determine renewal for Physician building lease contracts
Cover three buildings across two campuses for leasing purposes; work with Real Estate partner to complete all lease contracts processes
Secure quotes and negotiate prices for equipment and upgrades for the facility itself and special projects
Offer cost cuts to BSWMC- Irving, Baylor All-Saints, Baylor Carrollton, and Baylor Plano by using an efficiency tool that saves the overall Baylor System over $100K per year combined
Offer Board Members and executive staff a digital board book to use in place of printing thick binder books that have to be replaced over time or have to be constantly updated with last-minutes changes
Worked closely with senior management and administrators on all parts of event planning and setup; craft and utilize full-scale strategic plans to ensure BSWMC- Irving compliance
Construct innovative ideas to enhance meetings and events; also offer administrative support to senior staff
Concord Church
Director of Production 2003-2012
Oversaw operations for a 10K square-foot conference facility with four large conference rooms
Tended to the needs of multiple meetings daily including setup of microphones, projectors, screens, video/audio conferences, and PowerPoint equipment
Served in an on-call Technician role to complete 24/7 network outages and respond to server issues; also fielded daily computer and telephone work orders
Supported over 100 ministries daily by providing audio and video technical support; also managed the daily functions of IT/Telephone Systems
Also fielded all catering requests; averaged a revenue of $15K per month
Worked closely with the Senior Pastor, Chief Operating Officer and Marketing teams to capture the vision of special assignments and sermon series; help them convert vision into workable solutions
Led the media department including production operations and equipment inventory; called on compliant, thorough strategic plans that were implemented to heighten efficiency and cost savings
Supervised the Media Department; led production and equipment inventory functions
Supervised the setup and operation of production equipment including cameras, video recorders, lights, microphones, and computer graphics programs
Kedric Walls, MA
Continued
Director of Production Continued
Worked with vendors to secure contracts for the aforementioned items; required to secure at least three bids of the same Scope of Work and then brought in vendors for interviews during the bidding process
Served as the Director of Production from 2008-2012; was in charge of six full-time staff and 70 volunteers on a weekly basis
Proved vital in leading departmental training for team members and volunteers focused on equipment use
Recruited and trained talented, dedicated volunteers and staff, including special teams used to develop and introduce new programs and large-scale events
Confirmed team members were well-trained and certified to complete many department tasks to prevent a need for outsourcing savings, thus incurring notable cost savings for the Church
Prepared detailed budgets and forecasts documents for the Chief Financial Officer, including a Conference Center budget of $230K per year
Introduced cost-saving measured by introducing modern equipment that saved on maintenance and repair costs for older equipment
Controlled costs by purchasing modern equipment with warranty and service contracts; saved on repairs bills trying to repair old equipment
Performed scheduled production system updates and monitored daily system backups
Accurately processed bi-weekly payroll in ADP System; adjusted and approved time for full-time employees at the close of each pay-period
Also managed staff scheduling and vacation time, including weekly volunteer scheduling
Developed technical solutions for departmental improvements and provided after-hours helpdesk support; maintained related documentation as needed
Made certain that all necessary data files were accounted for and available to initiate each processing task
Served as Project Manager for a $2.5 million A/V and IT installation in a new construction setting
o Proved crucial in working on a $1.3 multimedia upgrade in 2009 from the capital campaign
o Engaged in the last part of the project in 2011, building a new church facility onto the existing building
o Spent $24M on the total project with the multimedia portion of the project costing $2.4M
o Sat on the committee to interview Architects and the installation firms; voted on final hires
Worked in conjunction with different vendors to provide multimedia and live-video streaming services for large-scale events, including the E.K. Bailey International Preaching Conference which attracted over 1K Pastors from around the world
Started at Concord Church in 2003 as an Audio/Video Technician and worked up to Director of Production in 2008
Saw Church membership of 5.5K and watched it grow to 9K over the course of nine years; expanded from having two services on Sunday to four in order to accommodate crowds and seating
Education & Training
Licensed Realtor, Xxxxxx Real Estate Commission, 2017-2019
Master of Arts, Management and Leadership, Liberty University, 2015
Bachelor of Business Administration, University of Xxxxxx Arlington
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