• Top Performer who makes sound decisions to reflect positively on high-level IT / business operations in alignment with our company s vision, value, and goals to attain a competitive advantage and generate robust industry growth.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes.
• Ambitious Self-Starter who showcases calm in the face of adversity and consistently exhibits attention to detail.
• Excellent Communicator who develops synergistic relationships with company executives, senior-level decision-makers, and cross-functional analysts and programmers; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to build teams to attain multiple project objectives.

Corporate IT Director Policy Administration (2007 Present)

• Capitalize on the opportunity to lead forward-thinking implementation, application development, and production support for the policy administration vertical within the IT department, including directing project and program development and support for projects while mentoring and managing top-performing analysts and programmers.
• Collaborate with cross-functional IT teams to provide insight in policy administration, as well as multi-team assistance.
• Lead the development of detailed system architectural specifications and collaborate with teams to establish architectural support from data architecture and enterprise architecture, along with developing test plans as required.
• Ensure seamless operational processes by guaranteeing plans, schedules, and resource allocations are developed and managed for key projects, and evaluate proposals, estimate all resources needed, and develop manpower schedules.
• Establish infrastructure support from computing and network services by leading development of system specifications.
• Coordinate and manage programming for both new systems and enhancements to current systems, including instructing operations personnel on efficiently converting systems to production and documentation for staff.

  Deliver specific guidelines for various user operations of new and enhanced systems.

  Cost-effectively recommend implementation of new hardware / software developments.

  Continually complete development and enhancement projects on time and within budget.

  Successfully facilitate planning, consultation, and advisory services on policy-related projects.

  Identify improvements achievable via new technologies, methodologies, and productivity tools.

  Prepare an annual department budget and contribute to annual corporate and departmental planning.

  Serve as a key technical resource for the corporation in advising developers and analysts with multiple projects.

Production Systems Manager Auto & COGEN Pay / Rec (2004 2007)

• Exhibited broad scope of industry knowledge toward managing a team of assigned programming personnel in optimizing manpower utilization and operational workflow, including assisting with planning career growth opportunities.
• Built and sustained productive communication channels with IT and additional corporate and outside groups while serving as a technical lead on support and maintenance projects and researching and documenting incident reports.

  Recognized for a superior job performance with KFB Excellence Award.

  Cost-effectively supported budget planning, evaluation, and enforcement of IT goals.

  Served within additional capacities as a Disaster Recovery Team Leader, Career Progression Committee Chairperson, Toastmaster International Competent Communicator, and Project Management Professional.

Programmer ￨ Analyst (2001 2004)

• Led targeted projects in areas of support and new development, including coding new programs and modifying existing programs, as well as contributing strong leadership talents toward mentoring and managing top teams.

  Prepared and executed large-scale project plans and schedules in alignment with business objectives.

Consultant ￨ Part-Time Employee (1998 2001)

• Demonstrated experience in supporting wide-ranging projects in areas of critical support and new development.

  Successfully served within an on-call support rotation to achieve core goals.

Senior Programmer (1994 1995)

• Drove operations success by performing advanced programming assignments using COBOL, DB2, and IMS / DB, including cohesively providing ongoing support and integral leadership for 3 details-focused junior programmers.

  Expertly developed forms, CRT screens, and report layouts using IMS / DC.

  Produced key flow charts, system documentation, and user training manuals.

  Rapidly advanced to position performing high-level advanced programming assignments.

  Developed technical support programs, design, and implementation for business information systems.

Programmer (1993 1994)

• Spearheaded program design and development initiatives while effectively translating user requirements into data processing requirements, including implementing comprehensive batch program upgrades utilizing MVS / XA JCL.

  Successfully participated within an on-call technical support network for project teams.

Junior Programmer (1992 1993)

• Contributed sharp analytical abilities toward accurately coding, testing, and documenting business application programs on a TSO / ISPF platform, including actively responding to and resolving challenges to meet key objectives.

  Analyzed production challenges emphasizing maintenance using File-AID / IMS, Xpediter, and Abend-AID.

Medical Claims Examiner

• Played a vital role in performing reviews and investigations to determine claim eligibility, including providing handwritten recommendations for the handling and resolution of complex claims to optimize customer satisfaction.

  Promptly reported overpayments to technician and provided recommendations for recovery.

Master of Arts in Information Technology Management (Honors Graduate)

Bachelor of Science in Mathematics (Information Systems Data Processing Minor)

Extensive Graduate Studies Computer Science (Software Engineering ￨ Computer Architecture & Design)

Toastmaster International Competent Communicator