Multi-Faceted Business and Personal Service Professional, with exceptional in-depth Sales, Marketing and Promotional capabilities, seeking challenging assignment

Marketing ~ Merchandising ~ Advertising ~ Promotions ~ Account Management ~ Outside Sales ~ B2B Sales ~ Territory Management ~ Negotiation ~ Relationship Management ~ Human Resources ~ Customer Service ~ Market Research ~ Analysis ~ Communications ~ Operations ~ Banking ~ Personnel Training ~ Staff Support ~ Team Leadership ~ Time Management

MS Office Suite (Word, PowerPoint, Outlook)

  Over 20 years of experience gained in multiple industry sectors including retail automotive sales, entrepreneurial business start-up and healthcare/patient support; expertise in B2B sales, negotiation, territory management, market research/analysis and team building and direction

  Outstanding capabilities in Outside Sales account management, developing and directing marketing, advertising, promotional and merchandising programs while utilizing strong interpersonal relationship development skills and communication excellence in meeting/exceeding organizational goals and objectives

  Exceptionally knowledgeable in utilizing written/oral communication to assure clarity of understanding with customers and colleagues as well as management, and assuring adherence to organizational policies/procedures

  Strengths in organizing projects to maximize efficiencies resulting in achieving organizational goals; excellent proficiency in working within fast-paced environments to meet/exceed expectations

  Strong community volunteer involvement, including supporting Hospice Care and The American Red Cross activities

Customer Service Director

Earnhardt RV, Mesa/Avondale, AZ 1999 - 2004

         Effectively managed Customer Service Department for two dealerships; successfully maintained YTD Index score of 98% while demonstrating excellent Human Resource management capabilities.

         Continually involved with in-depth professional correspondence with various manufacturers as well as Office of Attorney General, Better Business Bureau, corporate attorneys and extensive customer base.

Sales Director

PIX Communications, Phoenix, AZ 1997

         Tasked with comprehensive responsibilities for Outside Sales Advertising; successfully gained managerial expertise in hiring/training/motivating sales personnel and steering managerial and sales meetings.

         Employed expertise in designing 108-page publication focusing on RVs, boats, cycles, cars and trucks; articles detailed methodologies for gaining territory management skills as well as optimizing ways of selling against competition; also designed layouts/scripts/proposals for clients.

District Sales Manager

Green Tree Financial, Arizona/Nevada 1995 1997

         Directed Consumer Finance Division for region, skillfully employing time/territory management expertise in growing client base from 107 accounts to 252 in under one year; utilized market research and in-depth product knowledge as well as various marketing/promotional events to develop crucial name recognition and increase account base.

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         Designed exceptionally competitive programs and utilized problem-solving skills in support of consultative selling excellence; managed call reports and multiple budget-related actions, including oversight of profit and loss activities.

Earlier Sales and Account Management assignments included Insurance Sales Associate for Nationwide Marketing and Account Representative for Trader Publishing Company; in these roles developed profit proposals, trained Finance Managers, interfaced with organizational management and gained multiple skills in selling against competitors and excellence in territory and account management

Acute Care CNA

St. Charles Memorial Hospital, Bend, OR 2015 - 2016

         Provided exceptional care and concern in addressing patient daily needs; diligently assessed/recorded such information as vital signs, intake/output, weight and blood sugars, among others.

Caregiver/CNA

Visiting Angels, Bend/Richmond, OR 2015

         Continually assured caring and empathetic support for individuals while providing clear communication with families as well as sponsoring agencies; utilized strong analytical as well as interpersonal relationship development skills and assured development/maintenance of detailed records and information.

Personal Assistant/Girl Friday

Self-Employed, Mesa, AZ Bend/Redmond, OR 2004 - 2014

         As a result-oriented self-starter, skillfully utilized entrepreneurial strengths, including Advertising/Marketing capabilities, in developing multi-faceted small business providing broad range of personal services as well as consultative advisement to other individuals and businesses.

         Service segments included Nanny Care, Eldercare, Meal Preparation, Housekeeping, Grocery Shopping/Errands, Pet Sitting/Dog Walking, Party Planning and Bartending.

San Diego Community College, San Diego, CA

General Studies

South West Institute of Healing Arts, Tempe, AZ

Esthetics and Laser Tech

Central Oregon Community College, Bend, OR

Pacific Health Care, Medford, OR

Multiple Sales Training Courses

Marketing, Advertising & Management Certifications