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Yyyyyy x. yyyyyy

xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000


Customer Service Representative Specializing in Call Center Operations




  Performance-driven professional offering extensive background in high-volume call center operations and customer servicing backed by solid experience in sales, account management and office administration

  Customer focused, with passion for delivering world-class service and consistent focus on optimizing satisfaction and building loyalty

  Motivating , hands-on leader who has successfully trained as many as 25 employees annually and is highly effective in building and managing top-performing teams; equally effective in independent and collaborative teamwork roles

  Dynamic communication, presentation, relationship management, needs assessment, and problem solving skills

  Technology savvy, with proficiency in MS Office, sold background in AS/400 and strong 10-key skills; extensive data entry experience


Professional Background


Sales Consultant, Bizlab-Menomonee Falls, WI  Current

  Generate revenue in both new and existing client markets by successfully promoting and selling satellite TV services as well as cross-selling/up-selling products

  Proficiently create new customer accounts and consistently provide exceptional service in responding to inquiries, advising on services/products and promptly resolving issues


Account Representative, RAABE-Menomonee Falls, WI                       Temp 2011

  Effectively managed employees to achieve service, sales and order-fulfillment goals

  Efficiently performed data entry using AS/400 system

  Successfully oversaw shipments and tracking to ensure timely, quality service

  Collaborated with paint lab in creating new colors customized to client needs


Call Center/Customer Service Representative, US Cellular-Waukesha, WI 2009-2011

  Proficiently managed 200+ inbound sales calls daily; tailored presentations of services to meet customer needs

  Expertly evaluated customer accounts, assisted with and advised on billings, troubleshot issues/complaints, and delivered solutions to maximize service and satisfaction levels


Receptionist, Love Family Child Care-Milwaukee, WI                                               2003-2009

  Efficiently managed multi-line inbound phone calls and effectively communicated with clients

  Managed diverse administrative functions, from producing detailed documents for State records to maintaining files and processing mailings

  Additionally in charge of child food menus and served as stand-in care provider


Call Center/Customer Service Representative, Aerotek-Milwaukee, WI 2008

  Contracted by company to provide high-volume Kohl s Call Center customer support; managed 200+ inbound calls daily, activated new accounts based on credit evaluation and processed catalog orders

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