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The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
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Yyyyyy x. yyyyyy
xxx-xxx-xxxx ￨ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ￨ abc@xyz.com
Customer Service Representative Specializing in Call Center Operations
Profile
Performance-driven professional offering extensive background in high-volume call center operations and customer servicing backed by solid experience in sales, account management and office administration
Customer focused, with passion for delivering world-class service and consistent focus on optimizing satisfaction and building loyalty
Motivating , hands-on leader who has successfully trained as many as 25 employees annually and is highly effective in building and managing top-performing teams; equally effective in independent and collaborative teamwork roles
Dynamic communication, presentation, relationship management, needs assessment, and problem solving skills
Technology savvy, with proficiency in MS Office, sold background in AS/400 and strong 10-key skills; extensive data entry experience
Professional Background
Sales Consultant, Bizlab-Menomonee Falls, WI Current
Generate revenue in both new and existing client markets by successfully promoting and selling satellite TV services as well as cross-selling/up-selling products
Proficiently create new customer accounts and consistently provide exceptional service in responding to inquiries, advising on services/products and promptly resolving issues
Account Representative, RAABE-Menomonee Falls, WI Temp 2011
Effectively managed employees to achieve service, sales and order-fulfillment goals
Efficiently performed data entry using AS/400 system
Successfully oversaw shipments and tracking to ensure timely, quality service
Collaborated with paint lab in creating new colors customized to client needs
Call Center/Customer Service Representative, US Cellular-Waukesha, WI 2009-2011
Proficiently managed 200+ inbound sales calls daily; tailored presentations of services to meet customer needs
Expertly evaluated customer accounts, assisted with and advised on billings, troubleshot issues/complaints, and delivered solutions to maximize service and satisfaction levels
Receptionist, Love Family Child Care-Milwaukee, WI 2003-2009
Efficiently managed multi-line inbound phone calls and effectively communicated with clients
Managed diverse administrative functions, from producing detailed documents for State records to maintaining files and processing mailings
Additionally in charge of child food menus and served as stand-in care provider
Call Center/Customer Service Representative, Aerotek-Milwaukee, WI 2008
Contracted by company to provide high-volume Kohl s Call Center customer support; managed 200+ inbound calls daily, activated new accounts based on credit evaluation and processed catalog orders
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