• Dynamic Leader who offers talents in IT Operations, Multi-Project Xxxxxxnagement, Network Xxxxxxnagement, Infrastructure Design, Process Improvement, and Quality Assurance, and exhibits a strong ability to see the big picture at all times.
• Visionary Professional with accomplishments across large-scale IT initiatives, and who can rise above challenges to implement standards, streamline processes, enhance continuity, improve efficiencies, and drive winning outcomes.
• Excellent Communicator who builds and sustains synergistic relationships with C-level executives, senior-level xxxxxxnagement, IT / operations teams, vendors, and clients; who excels in both autonomous and collaborative business environments; and who leads staff by example and with integrity to develop a cohesive operational workforce.

Area Xxxxxxnager

  Capitalize on the opportunity to lead forward-thinking area operations in response to TST contracts, including performing IT support, troubleshooting, or consultation for the client base regarding the prompt resolution of working, systems, routers, switches, telephony, and cabling xxxxxxnagement (i.e. analog, VolP) issues to attain objectives.

  Demonstrate skill in communicating among clients to provide regular updates, reducing time-sensitive situations, and completing action plans within SLAs while concurrently xxxxxxintaining the highest levels of client satisfaction.

  Optimize operations success by documenting and updating customer history for future reference, CRM, assessing projects and creating estixxxxxxtes, photographing before and after shots, and handling procurement and final resolution.

• Provide thorough documentation of the steps and procedures used to diagnose and resolve customer requests.

  Successfully xxxxxxnaged work within assigned scope, budget, and time constraints.

  Efficiently troubleshot and resolved clients application support requests accurately.

Project Director

  Xxxxxxximized project success by ensuring integrity and delivery of multiple projects within key scope, time, and budget.

  Directed targeted negotiations with clients, staff, and outside vendors to deliver end product, including nurturing relationships with project stakeholders and C-level executives and internal department heads, as well as developing vision by linking projects to company s objectives and results and xxxxxxnaging multiple teams on complex projects.

  Identified critical solutions to meet productivity, quality assurance, and customer goals, including xxxxxxnaging resource allocation across projects, as well as tracking resources and forecasting future availability for scheduling new projects.

  Mitigated risk by identifying, escalating, and resolving issues across multiple delivery groups and / or projects, and proactively conducting planning and operational readiness assessments to effectively transition into production.

  Increased engineering productivity by eliminating need for project xxxxxxnagement and customer support team tasks.

  Established previously nonexistent project xxxxxxnagement guidelines and ITIL procedures within the organization to improve ability to meet scope, budgets, and objectives and control time constraints to reduce key conflicts by 80%.

  Designed and developed processes and procedures for the finance team to determine impact and implications of various options, and recommended best courses for project delivery across multiple project phases and delivery groups.

  Collaborated with project team and key stakeholders to develop best practices and continuous improvement of project delivery across the enterprise, and synchronized efforts of multi-group and multi-department initiatives.

Technical Support Specialist

  Xxxxxxnaged daily operations of a Data Center and NOC, including mentoring and xxxxxxnaging a team of 5 IT personnel; administering Exchange Server 2003 and 2010; configuring and installing Windows Server Update Services Patch xxxxxxnagement ongoing development of outdated Disaster Recovery Plan; and resolving LAN, WAN, and telephony issues.

  Actively reduced operational costs and improved overall network infrastructure perforxxxxxxnce.

  Designed and implemented new infrastructure systems to improve Data Center and NOC efficiency.

  Championed a team in developing application xxxxxxintenance, database backups, upgrades, and patches.

  Increased productivity via xxxxxxintenance scheduling, employee activity tracking, and cross-systems integration.

  Led successful Disaster Recovery from Hurricane Sandy in Long Island, including replacing AS400 physically and its entire 40 TB library and databases, and restoring online operations in New York and California within 96 hours.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Corporate IT Xxxxxxnager

  Utilized broad scope of industry knowledge toward designing and implementing network infrastructure encompassing inforxxxxxxtion and VolP Telephone systems, including establishing quality assurance, documentation, VolP telecommunications, LAN / WAN department, and Help Desk department to improve overall internal processes.

  Cost-effectively negotiated annual contracts with Qwest, Verizon, AT&T, Tele-Pacific, and other IT-based contracts, along with coordinating electrical, plumbers, painters, movers, and other vendors associated with building moves.

  Expertly supported comprehensive headquarters, 17 remote locations, and 5 Veterinary Hospitals in California and 100+ end users with Help Desk and infrastructure needs encompassing hardware, software, and server room.

  Improved system up time from 70% to 99.9%.

  Successfully led three highly competitive bid processes of work performed.

  Developed policies and procedures for cost reduction and improved core efficiencies.

  Reduced network-related help desk calls by 80% by restructuring and upgrading the company network.

  Project-xxxxxxnaged relocation of a new headquarters, including coordinating and xxxxxxnaging build out of the warehouse, gym, Sxxxxxxrt Training room, and cabling (Gigabit network) of the entire building to optimize productivity.

IT Infrastructure Xxxxxxnager

  Strategically steered support for 180 end users across 3 doxxxxxxins in 11 states, including leading administration and xxxxxxintenance of all computer hardware, desktops, and service, as well as xxxxxxnaging all-inclusive IT responsibilities (e.g. backups, examining event log status, updating / monitoring anti-virus products / servers / computers) to meet goals.

  Expertly monitored and xxxxxxintained aging Exchange Server, Active Directory, File Server, IP Phone System, and GFI and Enterprise backups, along with xxxxxxnaging user access, modifying locations, and providing expertise to resolve issues.

  Identified technical and budgetary requirements and achieved uptime goals.

  Spearheaded comprehensive user support and training / development endeavors.

  Successfully xxxxxxintained 99% uptime with a record of providing written details for interruptions.

  Built relationships with vendors to address cost control / budget oversight objectives to balance IT accounts.

IT Director

  Played a vital role in xxxxxxnaging an aging technical infrastructure of the 270-employee Florida division of an accounting outsourcing company handling $20 billion in annual business transactions, including training, mentoring, and xxxxxxnaging a details-focused team of 5 technical professionals while allocating a $350,000+ operating budget.

  Championed a top-notch team in developing application xxxxxxintenance, database backups and upgrades, and patches.

  Reduced operational costs and improved overall network infrastructure perforxxxxxxnce.

  Increased engineering productivity by eliminating tasks of project xxxxxxnagement and customer teams.

  Increased productivity by improving procedures of xxxxxxintenance, activity tracking, and systems cross-integration.

Bachelor of Science in Inforxxxxxxtion Xxxxxxnagement Technology (Sumxxxxxx Cum Laude)

Associate of Science in Computer Science

Installing & Configuring Windows Server 2012 R2 ￨ Configuring Advanced Windows Server 2012 R2

Administering Windows Server 2012 R2 ￨ Project Xxxxxxnagement Comprehensive ￨ Cisco Network Associate

Microsoft Certified Professional ￨ Microsoft Project 2010

ITIL Certification ￨ Cisco Network Associate ￨ Citrix MetaFrame XP

United States Army 82^nd Airborne Forward Observers Special Forces, Fort Bragg, NC